FAQs

You ask, we answer! Find answers to our most frequently asked questions about Entire OnHire.

• Tips for Efficiently Reducing File Size
• What is a Member Card?
• Customise Job Application Page
• How to view Finance Notes, after the shift has been paid
• How can I create a new Contact Log Type?
• How to have Pay Levels on Invoices
• How can I send Timesheets with Invoices
• Why the Super Cut-off date for the current month is missing in Super reports as we are on the same date?
• What is the difference between Broadcast and Release Shifts
• How to edit the "Applicant Portal" page listed keywords?
• How to flag a document for the expiry program
• How to unconfirm a shift in the Finance application(Windows) using the payroll tab?
• How to Edit an Invoice
• Can I use Entire Staff Portal and Apps outside Australia?
• How to generate STP reports ?
• How to have NDIS Support Number within Rate Table
• Why is the 'Verify employee details' option disabled when attempting to submit STP ?
• Duplicate Employment Notes - Why?
• Why does this person's expiry check show when it's not expired?
• How to Reactivate a Member who is Suspended/Inactive/terminated
• Why do I have a 'Not Enough Memory' error?
• Rate Table - Cannot be deleted
• Can we have Customer ID on Delivery Locations
• Why do I need to select a primary qualification?
• How to Access Client Details Within Allocations
• CBA (CommBank) does not accept my ABA file
• I have created a service location in the system, why is it not showing?
• Can we Edit/Log Notes via the Contact Log regarding Tasks?
• How do licenses work with Entire OnHire?
• How to correct 401 Access Denied Error
• How To Access & Enter Client Invoicing Terms
• What is Deadlock?
• What does PWKDY mean?
• SMS Background Turns into Blue if the member has already been contacted
• Why can I not appoint a Member to a Shift?
• Can I customize the email template sent to applicants upon submitting an application, based on the industry?
• Why I am unable to see the Permanent availability for the member ?
• Why does the Payroll summary report and Gross margin by client report not match
• How do I clear my Cache?
• How to change Clients Location Type and move Service Locations
• Can you change the text size in the system?
• Unmanaged Jobs Timesheet Approvals
• Process for changing the bank information in the ABA file for payroll
• How to Adjust the Percentage of an Addition
• How to decline a shift on behalf of member.
• How to send Login Details for Mobile App
• How to Turn off Simple Sign-in feature/FaceID- Members App
• How to control Overriding predefined pay/invoice rates by Internal Staff?
• How to show the Admin and Service Location Name on Invoices
• How to pull a report for shift status 'Member Compensate'.
• How to view Submitted Timesheets
• How to Send Credit / Debit Notes to Clients
• How do I set up an ongoing deduction for a member?
• How to create duplicate shifts?
• If we add a new company policy via 'Member Master - Company Policies', will that be applicable for all existing members or just new members?
• How To Add SMS Credits
• How to generate employee group certificates
• What does the status 'Proceeding' mean against an Applicant?
• How many characters does 1 SMS credit use?
• How the system restricts duplicate applications
• Can I Delete an Applicant?
• Why is my client not receiving invoices?
• How do I create a user with the role of 'Manager' for selection when creating reporting offices?
• What do I do if I have issues with SPF/Whitelisting Emails?
• How to access and edit a client profile
• How to create a activity Alert in Sendgrid for blocks/bounces
• How to create work cover and pay a member
• How to show the Delivery and Service Location Name on Invoices
• Can you complete Payroll with a negative amount in an Addition/Deduction?
• Why is a member's name shown in orange?
• Invoice - Adding Invoice Message
• How to Split Member Payment
• How to export accounting client codes from finance
• How do I clear data (cache) for the WorkForce app on my Android?
• How to update the email sender's address to share pay slips and Invoices
• How to Bulk Contact Professionals
• How can I apply breaks at a specific part of my shift?
• What do I do if my Finance login expires?
• How to Create an Adjustment Shift?
• How to Change your Default Superannuation Fund
• How to Remove Member/s From a Shift
• How do I clear data (cache) for the WorkForce app on my iPhone?
• What does the column "Last" Take into consideration?
• How you can change the Invoice Billing address details in Invoice?
• How To Check SMS Credits
• How to Access Member Details Within Allocations
• Adding Reference Codes to Invoices via Client Cards
• How to create a Credit/Debit Note
• How can I tell who has updated members' bank details?
• How do I remove Members in a Release Shift?
• How to fix 'Bank details do not exist' Error in Finance
• Why is the Allocations padlock suddenly orange?
• Why does the Payroll Tax and Payroll Summary Reports by State show different data?
• How to update your member app links to Facebook, Blog, Instagram, YouTube and Twitter.
• How to view Members that have applied for a Job Placement
• How to reprint an Invoice
• How to change Invoice Templates?
• How to Update Superannuation in the Member's App?
• Why does my professional see other client financial details?
• Why is my Allocations screen running so slow?
• How to appoint member for single and multiple shifts
• Where to check Payroll tax and Superannuation totals within a selected time frame?
• How to map allowances if you are getting the error "Allowances which are pending to map with codes provided by ATO" which doing STP.
• Accessing SendGrid and Managing Emails Sent from EOH
• Resetting your Brave Browser Setting
• What is a Zone in relation to a client?
• Online Permission Overview
• Can invoices based on different qualifications be sent to separate email addresses for our clients who receive one invoice per qualification?
• Can we edit the generated ABA file if the banking information of any of the members is wrong?
• Can I relocate my delivery to a service location?
• Can I send timesheets/dockets via email along with the invoices for specific clients?
• How can I reverse an allowance and adjust the payslip if I accidentally paid the allowance amount to a member?
• Why is my login not working? (Android Devices)
• How do I delete an allowance rate from a rate table?
• How to Split Invoices by Qualification
• How do I add a new suburb?
• How do I add a new zone?
• How do I add a new Region?
• Why is there a difference in the total superannuation for the same time period in the Payroll summary report and the Super Clearing House Report?
• Can you download the Members' App on an iPad/tablet?
• How do I get an ABN for my members/subcontractors instead of a TFN?
• What do I do if I get a Subquery Error?
• How does EOH handle Subcontractors?
• Why is the day of the week wrong for the date of a shift on the members' app?
• How to pull a report on all Client Relationship Managers?
• ID printer compatible with Entire OnHire
• How do I Make Rate Tables Visible on the Member's App
• FAQ: Can I Report On/Recover Deleted Shifts?
• Why is an Australian citizen coming up with an invalid Visa error?
• Understanding Webhooks: Automating Data Delivery and System Updates
• FAQ: How to Tailor Referee Feedback Page by Qualification?
• What is the difference between the application status 'Onhold' and 'On Hold'?
• Can clients automatically see any shift changes in the Client Portal 2.0?
• Will the system automatically update the superannuation rate rise in the new financial year?
• Is it possible to have a different mobile number attached to SMS's coming from 1 office?
• Why is an Entire User not appearing as an option for a Reporting Office?
• What should I do if the passport does not exist when completing a VEVO check?
• What happens to employee wages paid in the new financial year for work performed in the previous financial year?
• Why No AM shift after an NS shift
• What is re-enrollment and how should it be handled?
• Can I regenerate the EFT file if the Single Touch Payroll (STP) has already been sent off last week?
• FAQ: How to attach documents to clients and prompt members to view them?
• FAQ: How to configure paid parental leave?
• FAQ: How to make minor changes to awards for specific clients?
• How do I delete an agency account from my workforce app?
• August 2024 - Google API Updates
• How to Add a New Industry/Business Arm Under the Same ABN
• Can I change the order of my invoices?
• How can I find out who added or updated the banking details of a member?
• FAQ: How to add split payments for a member?