FAQ: Why did a travel allowance not split into the taxable and untaxable component?
Each year each member will have a certain number of kilometres that can be claimed as partially tax free - meaning that it will not be taxed at 100% of the applicable tax rate. This limit is configured within the Application Options - Payroll per the below:
Any kilometres claimed beyond the threshold configured here will no longer have any tax exemption/changes made - which may lead to the changes in taxation on a member's payslip. If you have any further concerns/your member has not hit this limit, please get in touch with the support team and we can investigate further