FAQ: Why can one of my clients not place a booking for a specific qualification?

Typically, this is due to the New Client Portal settings. You are able to specify which qualifications can be and cannot be included in a booking request - this is useful to prevent clients from placing the wrong booking request.

This may be at the global level:

At a client level, the same options are available:

This is an important setting to check - if a client still cannot select a given qualification, please get in touch with the support team