Consumption - reducing your push notifications
Push notifications are a great way to keep your team informed, but too many can quickly become overwhelming and ineffective. If your staff is receiving excessive alerts, they may start ignoring important messages and turn off push notifications for good.
The good news? You can optimize your notification strategy without sacrificing communication. Here’s how:
1. Use Push Notifications as Prompts, Not for Every Shift
Instead of sending a push notification for every single shift, use them as a reminder to access the app. Once staff members open the app, they can see all their shifts and any other relevant details in one place. This reduces unnecessary alerts while still ensuring staff stays informed.
2. Leverage SMS & Push Notifications Together
Your package includes both SMS and push notifications, so take advantage of both! Using a mix of communication methods ensures staff receive critical updates without overwhelming them with repeated alerts.
3. Consider Alternative Communication Channels
Not every message needs to be a push notification. Emails or phone calls can be great alternatives for more time-sensitive communication. This approach helps reduce notification fatigue while maintaining clear and professional engagement with your team.
4. Increase Your Notification Allowance
If your business is growing and you’re hitting notification limits, purchasing additional licenses can expand your allowance. This ensures you can continue communicating effectively with all necessary staff members.
5. Avoid Overuse of Release Shifts
While release shifts can be useful, using them as a first option floods a large number of staff with push notifications—many of whom may not even be engaging with your shifts. Instead, try assigning shifts directly, broadcasting or release with broadcast to engaged available members first.
6. Make Inactive Members, Well… Inactive!
If a member hasn’t worked with you in six months or more, consider marking them inactive. This simple step prevents unnecessary notifications from being sent to people who are unlikely to respond, helping streamline your communication.
Using our "Has not worked batch program" is an effective automated process to make them inactive so you don't have to.
7. Prioritize Reliable Members
Using member priority settings, you can ensure that push notifications are only sent to reliable and engaged staff. Unreliable members who rarely respond won’t receive unnecessary alerts, allowing you to focus communication where it matters most.
8. Ensure Members are logged in on one device.
If a single member receives 2 push notifications, due to being logged into 2 devices, this will count as two push notifications as part of your consumption even if it has failed/undelivered.
To get old devices unregistered please review this article - Removing old devices
The Bottom Line
Reducing push notifications doesn’t mean sacrificing communication—it means optimizing it. By being strategic with your alerts, mixing in other communication methods, and refining your audience, you can ensure that your messages are heard and acted upon.
Ready to make the switch to smarter notifications? Start implementing these steps today and see the difference!