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Why is my client not receiving invoices?

If you have sent an email, and it says "delivered" within the finance portal even though the client is still not receiving it, that can usually mean two things:

  1. Their inbox is full and they have no space to receive emails - the solution is to empty and clean up the inbox.
  2. They have blocked your emails - The Solution: The client has to unblock the IP - Remove blocked users from the Restricted entities page.

To verify the above please provide to support the time, user and subject line that was sent and we can review our sengrid email provider for the reason why it is blocked.

If you would like access to sendgrid emails to manage this yourself please contact support