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📚 FAQ: How to Expire Old Device Tokens and Ensure Push Notifications Reach the Correct Device

What happens to push notifications (PN) when a member changes their password?

When a member changes their password, the system will eventually expire the old device token automatically, but there is no immediate time limit. To ensure immediate security and control, manual token expiry is recommended.

Can the support team manually expire device tokens?

✅ Yes, the support team can manually expire device tokens.
To do this, clients must provide a list of member names whose tokens need to be expired.

What is the process to ensure push notifications are only received on the member’s active device?

The correct process involves two steps:

  1. Change the member’s password first.

  2. Support team manually expires the old device token once the password is updated.

âš¡ Important: Tokens cannot be expired until after the password change is completed.

Can members manage their devices themselves?

✅ Yes.
Members can manage their device connections by downloading the app available on the Play Store or App Store. This allows them to reset or control their sessions directly.

Is there a system button available to delink devices?

🚫 Not at this time.
Currently, there is no system button within the allocation or admin screens for delinking a device.
A feature request has been submitted for future development to make this process even easier for users and allocators.

Why is this important?

  • Ensures push notifications are sent only to the member's correct, active device.

  • Improves security by preventing notifications from being sent to old or inactive devices.

  • Helps manage push notification charges efficiently.

  • Supports better member management during password resets or device changes.

Key Takeaways:

  • Always change the member’s password first.

  • Then, expire the old token manually with support assistance.

  • Encourage members to manage their own devices via the app when possible.

  • Future improvements are being considered to streamline this further.