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How to reverse/undo an addition or deduction?

  1. You will need to add the amount that you are wanting to reverse as a deduction to deduction (whatever  you need to reverse/undo) for the member
  2. Create a one minute shift for the member  and confirm for payroll
  3. Start the process of payroll, but when you get to the second stage, stop and let us know that you are at this step
  4. We will escalate this to our development team and they will be able to change the positive deduction to a negative for you in the backend
  5. Once this is complete, you can continue to process your payroll until completion
  6. Submit the corresponding STP