How to fix 'Bank details do not exist' Error in Finance

Q1: What does the 'Bank details do not exist' error mean in payroll processing and why does it occur?

A1: The 'Bank details do not exist' error arises when processing a member's payroll and the provided bank details are either incomplete, inaccurate, or haven't been finalized, preventing successful transactions.

Q2: How can I recognize this error?

A2: The error will be highlighted in red against the member's name in the payroll processing interface. It indicates that the bank details provided for the member are insufficient or incorrect.

Q3: What steps can I take to rectify this error?

A3: Follow these steps to fix the error:

1. Verify Bank Details: Double-check the bank details entered for the member to ensure accuracy.
2. Complete Information: Ensure all mandatory fields, including $ or % and the values, are correctly filled out.
3. Confirm Bank Details: After making changes, select 'Confirm Bank Details' to save the updated information.
4. Confirm the Saved Update: After you select the ‘Confirm Bank Details', all of the information including the $ or % and the Value should show in the table at the top of the screen under ‘Existing Bank(s)’. If they have not updated, try to save again and refresh the page.
5. Update Information: If the member's bank details have changed, ensure you are using the most recent information.
6. Contact Member: Reach out to the member and verify their bank details, ensuring accurate information is being used.
7. Account Status: Confirm the member's bank account is active.

Q4: Can I fix this error independently?

A4: Yes, you can usually rectify this error on your own by following the provided steps and ensuring accurate bank details for the member.

If you have any further issues once you have tried to rectify this on your own, please reach out to our Support Team, and they will assist you in getting this rectified.