FAQs
You ask, we answer! Find answers to our most frequently asked questions about Entire OnHire.
- FAQ: What do I do if my STP fails?
- FAQ: Why can one of my clients not place a booking for a specific qualification?
- FAQ: Can I set the system up to automatically suspend members if they don't work?
- FAQ: Can I set the system up to automatically suspend members whose registration is set to expire?
- FAQ: Can I set the system up to advise if a member consistently does not enter availability?
- FAQ: Why can I not change a member's industry?
- FAQ: Why did a travel allowance not split into the taxable and untaxable component?
- FAQ: How can I troubleshoot a member not receiving notifications on an Apple Device?
- FAQ: Why can I not see certain screens in the Entire web portal?
- FAQ: What is the quickest way to update public holidays in the Finance Portal?
- FAQ: How can I change the colour/theme of my Entire Web Portal?
- FAQ: How can I add someone to be notified of bulk payroll run outcomes?
- FAQ: Why are certain shifts appearing within the Current Booking Report that didn't occur within the period?
- How to effectively manage your notifications
TIMESHEETS
MY CLIENTS
- How can I hide inactive client locations?
- Why can my client not see any qualifications when trying to book a shift in the client portal 2.0?
- How can I add compliance rules for a single delivery location?
- How can I add compliance rules for a single service location?
- How do I edit a service/delivery location name?
YOUR CLIENTS
- Do I have to unlink Professionals before making Inactive?
- How to search for Clients
- Can clients automatically see any shift changes in the Client Portal 2.0?
- FAQ: How to attach documents to clients and prompt members to view them?
INVOICE
- How to change the Head office address on the invoice ?
- How to update the phone number in the invoice?
- How do I update my street address in invoices and payslips?
BROADBEAN
FINANCE
- How to Set up Family and Domestic Violence Leave
- How to set deduction % on Member's Pay
- How to permanently discard a shift
- How to regenerate timesheets?
- How to create a custom scale.
- How to exempt Subcontractors from being paid Superannuation.
- How can I make a different bank account active for a member?
- How to email all members who have not submitted timesheets from finance
- How to email all finance contacts that timesheets are pending approval
- Why are my members getting an error with Google Distance not working?
- Why am i getting an error when trying to up upload an allowance in a Rate Table.
- Why there is a discrepancy between the STP submission Report (the YTD gross amount) and the payroll history report
- Can I add a discount to an invoice?
- Why are the layout for my invoices not changing once I change the options?
- How can I set up my invoices to be sent per delivery location?
- How do I mark different names on an invoice under Attention?
- How to implement sleepover shift types and allowances.
- Finance - Bulk addition
- Finance - How to move a member from one branch to another
- How to update the Head Office Address on an Invoice
- How to view and track Debit/Credit Notes
- How to have super payments sent to a members SMSF using superstream.
- Does Entire OnHire have the capacity to roster/pay staff on a Permanent/full-time basis?
- How can I see my super cut off dates for the previous financial year?
- How to record a Member Pay within Finance if you have paid external (Cash)
- How should I set up Government Paid Parental Leave within Finance
- How to Update Payment and Invoice Bank Details
- How Can You Delete The Allowance Rates
- Where we can update the Super Employer ID?
- How to correct your payslip if it was email out with Chinese/random symbols
- How to Clear Submitted Timesheet Details?
- Why are my Invoice dates not in order?
- How To Re-Submit STP To ATO
- How to rectify the error in Finance regarding special characters ?
- STP Error - AddressDetailsCountryC is not Valid
- How to create a reversal shift
- How to include Delivery Location Name on Payslips
- Salary Sacrifice within Entire OnHire
- With the new SCHADS changes, would the system be able to pick up staff that has a broken shift?
- How to allow Members to Claim Travel Allowance
- How to view Finance Notes, after the shift has been paid
- How to have Pay Levels on Invoices
- How can I send Timesheets with Invoices
- Why the Super Cut-off date for the current month is missing in Super reports as we are on the same date?
- How to unconfirm a shift in the Finance application(Windows) using the payroll tab?
- How to Edit an Invoice
- How to generate STP reports ?
- How to have NDIS Support Number within Rate Table
- Why is the 'Verify employee details' option disabled when attempting to submit STP ?
- Rate Table - Cannot be deleted
- CBA (CommBank) does not accept my ABA file
- How To Access & Enter Client Invoicing Terms
- Why does the Payroll summary report and Gross margin by client report not match
- Unmanaged Jobs Timesheet Approvals
- Process for changing the bank information in the ABA file for payroll
- How to Adjust the Percentage of an Addition
- How to control Overriding predefined pay/invoice rates by Internal Staff?
- How to show the Admin and Service Location Name on Invoices
- How to view Submitted Timesheets
- How to Send Credit / Debit Notes to Clients
- How do I set up an ongoing deduction for a member?
- How to generate employee group certificates
- Why is my client not receiving invoices?
- How to create work cover and pay a member
- How to show the Delivery and Service Location Name on Invoices
- Can you complete Payroll with a negative amount in an Addition/Deduction?
- Invoice - Adding Invoice Message
- How to Split Member Payment
- How to export accounting client codes from finance
- How to update the email sender's address to share pay slips and Invoices
- How can I apply breaks at a specific part of my shift?
- How to Create an Adjustment Shift?
- How to Change your Default Superannuation Fund
- What do I do if my Finance login expires?
- How you can change the Invoice Billing address details in Invoice?
- Adding Reference Codes to Invoices via Client Cards
- How to create a Credit/Debit Note
- How can I tell who has updated members' bank details?
- How to fix 'Bank details do not exist' Error in Finance
- Why does the Payroll Tax and Payroll Summary Reports by State show different data?
- How to reprint an Invoice
- How to change Invoice Templates?
- Why does my professional see other client financial details?
- How to map allowances if you are getting the error "Allowances which are pending to map with codes provided by ATO" which doing STP.
- Can invoices based on different qualifications be sent to separate email addresses for our clients who receive one invoice per qualification?
- Can we edit the generated ABA file if the banking information of any of the members is wrong?
- Can I send timesheets/dockets via email along with the invoices for specific clients?
- How can I reverse an allowance and adjust the payslip if I accidentally paid the allowance amount to a member?
- How do I delete an allowance rate from a rate table?
- How to Split Invoices by Qualification
- Why is there a difference in the total superannuation for the same time period in the Payroll summary report and the Super Clearing House Report?
- How do I get an ABN for my members/subcontractors instead of a TFN?
- What do I do if I get a Subquery Error?
- How does EOH handle Subcontractors?
- Will the system automatically update the superannuation rate rise in the new financial year?
- What happens to employee wages paid in the new financial year for work performed in the previous financial year?
- Can I regenerate the EFT file if the Single Touch Payroll (STP) has already been sent off last week?
- FAQ: How to configure paid parental leave?
- FAQ: How to make minor changes to awards for specific clients?
- How to Add a New Industry/Business Arm Under the Same ABN
- Can I change the order of my invoices?
- FAQ: How to add split payments for a member?
- If a member has a different pay level in their profile, but the pay level selected for a shift booked in the allocation screen is different, which pay level is applied in the Confirm Shift section?
- Where to check Payroll tax and Superannuation totals within a selected time frame?
- Why wont entire finance accept emails with '+' signs in it?
- Why are the payslips and invoices opening with Adobe when they used to open with edge.
- How to access all payslips for a single member?
- Is there a way to automatically process shifts with a minimal discrepancy from the booking?
- Why can I not see certain tabs/options in the finance portal?
- If I select the 'Validate Pay' option for a shift or a zero pay run, will the shift details still be available on the invoice when I select that shift for invoicing?
- When I change rate table does it affect shifts already booked in the system?
- How are subcontractors reported in STP?
- How can I exclude my allowances from automatically appearing for a shift in the confirm shift section?
- Am I able to set period blocks for my member's timesheet submissions?
- My payslips have come through with 2 for each member for the one week, how do I fix this?
- How can I delete a completed Invoice?
- How can I increase the tax bracket for a Working Holiday Maker?
APPS
- Can members upload a profile/ID photo via the app or do the internal staff have to do it?
- Understanding Entry Notes Display on the Member App
- Why are the sleepover shifts coming up as AM shifts on the members app?
- How do I clear data (cache) for the WorkForce app on my iPhone?
- How to Update Superannuation in the Member's App?
- Why is my login not working? (Android Devices)
- Can you download the Members' App on an iPad/tablet?
- Why is the day of the week wrong for the date of a shift on the members' app?
- How do I Make Rate Tables Visible on the Member's App
- How do I delete an agency account from my workforce app?
- August 2024 - Google API Updates
- Why are my members not able to submit their timesheet?
- Why are members struggling to check in?
- How to submit timesheets for IOS.
MASTER
- Why my member is not able to update the standby in availability.
- How to Edit User Profile.
- Can I update my qualification codes, why is this greyed out?
- How to upload Documents via the Admin App
- How to Customize Applicant Portal Menus?
- Customise Job Application Page
- Can I customize the email template sent to applicants upon submitting an application, based on the industry?
- If we add a new company policy via 'Member Master - Company Policies', will that be applicable for all existing members or just new members?
- How to edit the "Applicant Portal" page listed keywords?
- What is a Zone in relation to a client?
- Online Permission Overview
- How do I add a new suburb?
- How do I add a new zone?
- How do I add a new Region?
- How can I edit a bank name for an active BSB in Masters?
- Why can I see certain qualifications under one member and not another?
- What does the flag Shift bookings - System by default is set as shift base. Please tick this option if you need shift bookings as per "shift time" instead of "Shift type" do?
RECRUITMENT
- How to move an applicant out of never-employ
- What's the difference between Onhold and On Hold?
- How can I change the assigned recruiter once the interview is scheduled for the applicant?
- What does the status 'Proceeding' mean against an Applicant?
- How the system restricts duplicate applications
- Can I Delete an Applicant?
- How to view Members that have applied for a Job Placement
- What is the difference between the application status 'Onhold' and 'On Hold'?
- What is re-enrollment and how should it be handled?
- What sections of the Registrations section of the personnel card can I edit?
OTHER
- Can policies apply to certain Qualifications?
- How to make my excel spreadsheet save as a .xlsx file
- Can a member pick up shifts if they are booked for an unmanaged job?
- FAQ - Advanced Infection Control
- How to use the contact log to communicate with other internal teams.
- Default User Access Permissions in the System
- How to make a new user for Xeople Sign?
- How to embed your application page anywhere
- Accessing and setting up your Sendgrid email account
- How to Compress Images?
- How to end a User Session
- Entire speed - Execution time
- How to change your default PDF application
- Do we have an integration with Phocus?
- Recommended steps for introducing a new company policy
- How to Update Help Centre Contact Details in the Staff Portal?
- How to check what all mandatory information is missing in members and clients profiles?
- How can I create a new Contact Log Type?
- How to flag a document for the expiry program
- Can I use Entire Staff Portal and Apps outside Australia?
- Why do I have a 'Not Enough Memory' error?
- Can we have Customer ID on Delivery Locations
- Why do I need to select a primary qualification?
- Can we Edit/Log Notes via the Contact Log regarding Tasks?
- How do licenses work with Entire OnHire?
- How to correct 401 Access Denied Error
- What is Deadlock?
- What does PWKDY mean?
- How do I clear my Cache?
- Can you change the text size in the system?
- How to send Login Details for Mobile App
- How to Turn off Simple Sign-in feature/FaceID- Members App
- How To Add SMS Credits
- How do I create a user with the role of 'Manager' for selection when creating reporting offices?
- What do I do if I have issues with SPF/Whitelisting Emails?
- How to access and edit a client profile
- How to create a activity Alert in Sendgrid for blocks/bounces
- How do I clear data (cache) for the WorkForce app on my Android?
- How to Bulk Contact Professionals
- Tips for Efficiently Reducing File Size
- What does the column "Last" Take into consideration?
- How to update your member app links to Facebook, Blog, Instagram, YouTube and Twitter.
- Accessing SendGrid and Managing Emails Sent from EOH
- Resetting your Brave Browser Setting
- ID printer compatible with Entire OnHire
- Why is an Australian citizen coming up with an invalid Visa error?
- Understanding Webhooks: Automating Data Delivery and System Updates
- FAQ: How to Tailor Referee Feedback Page by Qualification?
- Is it possible to have a different mobile number attached to SMS's coming from 1 office?
- Why is an Entire User not appearing as an option for a Reporting Office?
- What should I do if the passport does not exist when completing a VEVO check?
- How To Check SMS Credits
- What IP address does the client need to share with their internal client for ShiftMatch/Cascom IP whitelisting purposes?
- How do I know what documents will be activated in the Expiry Batch Program
- How can I check what my company code is?
- Why are my SMS's not sending?
- Can I reschedule my system maintenance?
- How can I limit my employee's maximum worked hours?
- How can I stop my members picking up an AM shift after an NS shift?
- How can I bulk add or remove an infection from shifts in the system?
- How can I bulk notify users of a new infection or removed infection?
- How can I get professionals to sign documents via the system?
- Can I send documents to members to sign and record them against their profile?
- What address does the Check-in/Check-out go off for the clients address?
- How do I make a break time automatically appear on the workforce app for a member?
- What do I do if my Entire system is running slow?
- Is there a way to track my employee's leave and other accruals?
- Why does my staff portal log me out after a while of not using it?
- What external softwares can Entire OnHire integrate with?
REPORTS
- How to pull a report on the First and Last Shift worked for a member
- How do I export a current booking report with total hours included?
- How can I get my Mac to export reports into excel automatically.
- Why can I see random letters in the Availability Report?
- How to bulk download active Clients, Members and Bookings data
- Why does the Staff Performance and Daily Booking Report never match?
- How to pull a report for shift status 'Member Compensate'.
- How to pull a report on all Client Relationship Managers?
- FAQ: Can I Report On/Recover Deleted Shifts?
- Why have my reports greyed out and I am unable to select anything?
SEEK
ALLOCATIONS
- Why has my Employee ID numbers changed?
- How to upload Documents via their Personnel Card
- How to create a New Member
- Can Members respond back to texts sent from Entire?
- How to upload a photo against an Applicant/Member
- Why are some members not appearing in my Been B4 searches under delivery locations?
- Why does the Period Ending Date gets locked/Greyed out on the Invoice Processing Screen?
- Why am I getting an error message saying "declined" when trying to accept a shift?
- How do I set to release shifts to the state instead of across the nation for a client?
- Why are members, who are not complaint with expertise, showing up in my search.
- How to make a booking note for a shift.
- What is a Member Card?
- What is the difference between Broadcast and Release Shifts
- Duplicate Employment Notes - Why?
- How to Reactivate a Member who is Suspended/Inactive/terminated
- How to Access Client Details Within Allocations
- I have created a service location in the system, why is it not showing?
- Why can I not appoint a Member to a Shift?
- SMS Background Turns into Blue if the member has already been contacted
- Why I am unable to see the Permanent availability for the member ?
- How to change Clients Location Type and move Service Locations
- How to decline a shift on behalf of member.
- How to create duplicate shifts?
- How many characters does 1 SMS credit use?
- Why is a member's name shown in orange?
- Why does this person's expiry check show when it's not expired?
- How to Remove Member/s From a Shift
- How to Access Member Details Within Allocations
- How do I remove Members in a Release Shift?
- Why is my Allocations screen running so slow?
- How to appoint member for single and multiple shifts
- Can I relocate my delivery to a service location?
- Why No AM shift after an NS shift
- How can I find out who added or updated the banking details of a member?
- Why is the Allocations padlock suddenly orange?
- When the expiry batch program gets activated on my site, will my members be suspended they don't have that document in their profile.
- How were two members booked into the same shift?
- How can I see all shifts that are available to a member?
- How can I quick edit member and client notes without going into their profiles?
- How can I change what name appears when our team sends an SMS?
- What does the error "Failed (requested entity was not found)" mean on the staff portal after sending push notifications to members?