Version X - FAQ
Find quick answers to frequently asked questions about using Entire OnHire, covering common workflows, troubleshooting steps, and system navigation tips.
- Push Notification Consumption - How to validate this number.
- DNS Error | Troubleshooting Guide | 2nd June 2025
- Xeople Support Squad: Obligations to Your Entire OnHire Members
- Data Protection & Report Access Restrictions (Effective 18 June 2025)
- FAQ: How to Set Webex as Default Calling App for Click to Dial
- Security Update - 27.6.2025
- Error when downloading the workforce app from the play store - android
- Error when uploading dockets - blocked access by Cloudflare
- Gateway Timeout Error (Error Code 504)
- How to Review Which Users Do Not Have the Updated App
- If a member’s name is in a shift but the status is “Shift Error”, “Cancelled”, or “Pull Out”, and you can’t change the status, what should you do?
- To which email of the client does the system send the "Docket Submitted" notification if the setting is enabled in the Application Settings?
- Payroll Consumption - How to validate this number.
- I Forgot My Finance Password – What Should I Do?
- FAQ: What is the Support Process for Passwords and Login Testing?
- I forgot or need to reset my EOH Staff Portal password. What should I do?
- If a member does not have a surname, what can I put instead?
- How can I expire my Broadbean job early?
- I have created a new Reporting Office, why is this not appearing the under Inbox in the Recruitmant Dashboard?
- FAQ: Can I report on shifts booked by recruiter for commission purposes?
- What countries does the Workforce App work in?
- Why has my Employee ID numbers changed?
- Can policies apply to certain Qualifications?
- How to pull a report on the First and Last Shift worked for a member
- Can members upload a profile/ID photo via the app or do the internal staff have to do it?
- Why my member is not able to update the standby in availability.
- How to move an applicant out of never-employ
- How to mandate supervisor sign during timesheet submission?
- How can I stop members from downloading documents from the app?
- Do I have to unlink Professionals before making Inactive?
- How to do Tax Scale Adjustments regarding Working Holiday Makers
- Why can clients cancel shifts outside of the defined windows under 'Configure Client Interface'?
- How can I expire my SEEK job early?
- How to make my excel spreadsheet save as a .xlsx file
- How do I export a current booking report with total hours included?
- Understanding Entry Notes Display on the Member App
- How to Edit User Profile.
- Why can I not post to Broadbean
- How to upload Documents via their Personnel Card
- How to search for Clients
- Can I update my qualification codes, why is this greyed out?
- How to create a New Member
- FAQ: How to attach documents to clients and prompt members to view them?
- FAQ - Advanced Infection Control
- How to upload Documents via the Admin App
- Can Members respond back to texts sent from Entire?
- What does the status 'Proceeding' mean against an Applicant?
- Why can I see random letters in the Availability Report?
- How to use the contact log to communicate with other internal teams.
- How to Update Superannuation in the Member's App?
- How to bulk download active Clients, Members and Bookings data
- How the system restricts duplicate applications
- How to upload a photo against an Applicant/Member
- How to Customize Applicant Portal Menus?
- Customise Job Application Page
- Can I Delete an Applicant?
- Why does the Staff Performance and Daily Booking Report never match?
- How can I make a different bank account active for a member?
- Can you download the Members' App on an iPad/tablet?
- What is the difference between the application status 'Onhold' and 'On Hold'?
- How to pull a report on all Client Relationship Managers?
- Why is the day of the week wrong for the date of a shift on the members' app?
- Why am I getting an error message saying "declined" when trying to accept a shift?
- How to embed your application page anywhere
- What is re-enrollment and how should it be handled?
- How do I Make Rate Tables Visible on the Member's App
- How to edit the "Applicant Portal" page listed keywords?
- Accessing and setting up your Sendgrid email account
- How do I set to release shifts to the state instead of across the nation for a client?
- How do I delete an agency account from my workforce app?
- What is a Zone in relation to a client?
- How to Compress Images?
- August 2024 - Google API Updates
- How to end a User Session
- Why are my members not able to submit their timesheet?
- How do I add a new suburb?
- How do I add a new zone?
- How to change your default PDF application
- How do I add a new Region?
- Do we have an integration with Phocus?
- Duplicate Employment Notes - Why?
- Recommended steps for introducing a new company policy
- How to Reactivate a Member who is Suspended/Inactive/terminated
- How to Access Client Details Within Allocations
- How to Update Help Centre Contact Details in the Staff Portal?
- How to check what all mandatory information is missing in members and clients profiles?
- I have created a service location in the system, why is it not showing?
- Why can I not appoint a Member to a Shift?
- How can I create a new Contact Log Type?
- Can I use the Entire OnHire Staff Portal and Apps outside Australia?
- Why do I have a 'Not Enough Memory' error?
- Can we have Customer ID on Delivery Locations
- How to create duplicate shifts?
- How many characters does 1 SMS credit use?
- Why is a member's name shown in orange?
- How to correct 401 Access Denied Error
- What is Deadlock?
- How to Remove Member/s From a Shift
- How to Access Member Details Within Allocations
- What does PWKDY mean?
- How do I remove Members in a Release Shift?
- How do I clear my Cache?
- How do I remove Members in a Release Shift?
- Can you change the text size in the system?
- Why is my Allocations screen running so slow?
- How to Clear Submitted Timesheet Details?
- How to send Login Details for Mobile App
- How to appoint member for single and multiple shifts
- Can I relocate my delivery to a service location?
- How to Turn off Simple Sign-in feature/FaceID- Members App
- Why No AM shift after an NS shift
- How do I create a user with the role of 'Manager' for selection when creating reporting offices?
- What do I do if I have issues with SPF/Whitelisting Emails?
- How to access and edit a client profile
- How to include Delivery Location Name on Payslips
- How to create a activity Alert in Sendgrid for blocks/bounces
- How do I clear data (cache) for the WorkForce app on my Android?)
- How to Bulk Contact Professionals
- Tips for Efficiently Reducing File Size
- What does the column "Last" Take into consideration?
- How to update your member app links to Facebook, Blog, Instagram, YouTube and Twitter.
- ID printer compatible with Entire OnHire
- Why is an Australian citizen coming up with an invalid Visa error?
- FAQ: How to Tailor Referee Feedback Page by Qualification?
- Is it possible to have a different mobile number attached to SMS's coming from 1 office?
- Why is an Entire User not appearing as an option for a Reporting Office?
- What should I do if the passport does not exist when completing a VEVO check?
- CBA (CommBank) does not accept my ABA file
- How To Check SMS Credits
- How do I set up an ongoing deduction for a member?
- How to export accounting client codes from finance
- Why does my professional see other clients' financial details?
- Can I customize the email template sent to applicants upon submitting an application, based on the industry?
- Why I am unable to see the Permanent availability for the member ?
- Title - Spacing/Double Spacing Issue in Job Post
- What is a Member Card?
- SMS Background Turns into Blue if the member has already been contacted
- Entire speed - Execution time
- Accessing SendGrid and Managing Emails Sent from EOH
- Online Permission Overview - Old Location
- Why is my login not working? (Android Devices)
- Can a member pick up shifts if they are booked for an unmanaged job?
- How can I delete a completed Invoice?
- Management Mobile App
- How to download bookings?
- Salary Sacrifice within Entire OnHire
- Resetting your Brave Browser Setting
- FAQ: Why are certain shifts appearing within the Current Booking Report that didn't occur within the period?
- Clients visability on Police Check
Allocations
- Resolving Incorrect Distance Calculations in Shift Assignments
- Why does the members timesheet's time for checking in/out differ from the actual shift time?
- Can you reinstate a shift you have shift errored
- Managing Client Access to Member Information in the Portal
- Troubleshooting Access Issues with the Client Portal and App
- What does PWKDY mean in a sms template
- Does Entire OnHire have the capacity to roster/pay staff on a Permanent/full-time basis?
- What does the flag Shift bookings - System by default is set as shift base. Please tick this option if you need shift bookings as per "shift time" instead of "Shift type" do?
- Managing Members in Completed Bookings: Adding and Removing Profiles
Finance FAQ
- Managing Sleepover Shifts with Auto-Calculated Allowances
- Understanding Night Shift Classifications Across Different Awards
- FAQ: How do I book with pay levels?
- Completing Fortnightly and Weekly Payroll
- How to create a custom tax scale.
- Why does the Period Ending Date gets locked/Greyed out on the Invoice Processing Screen?
- What is the maximum email size allowed for sending payslips or invoices from the finance system?
- Manual data journal entry in MYOB
- Managing 2 ABNs and Single Member Tax Information
- Why does the Payroll Tax and Gross Margin show different data?
- More than one row found for Member Obligation - Error
- Why does my Payment Summary not match my STP Summary
- How can I Append a Members Tax?
- Accessing the Finance Portal: Login Troubleshooting and Permissions Management
- Generating Termination and Verified Members Reports for ATO Compliance
- FAQ: Why did a travel allowance not split into the taxable and untaxable component?
- How do I adjust STSL to a member's pay?
- How can I increase the tax bracket for a Working Holiday Maker?
- STP Error - 'Index was outside bounds of the array'
- How to pull a report for shift status 'Member Compensate'.
- FAQ: How to configure paid parental leave?
- How can I see my super cut off dates for the previous financial year?
- How to reverse/undo an addition or deduction?
- How can I find out who added or updated the banking details of a member?
- How are subcontractors reported in STP?
- My payslips have come through with 2 for each member for the one week, how do I fix this?
- How can I exclude my allowances from automatically appearing for a shift in the confirm shift section?
- Am I able to set period blocks for my member's timesheet submissions?
- Is there a way to automatically process shifts with a minimal discrepancy from the booking?
- Why the Super Cut-off date for the current month is missing in Super reports as I completed the last payroll for the month!
- How to Split Member Payment
- How to Change your Default Superannuation Fund
- How can I tell who has updated members' bank details?
- Can we edit the generated ABA file if the banking information of any of the members is wrong?
- How can I reverse an allowance and adjust the payslip if I accidentally paid the allowance amount to a member?
- If a member has a different pay level in their profile, but the pay level selected for a shift booked in the allocation screen is different, which pay level is applied in the Confirm Shift section?
- How to access all payslips for a single member?
- Why can I not see certain tabs/options in the finance portal?
- Why wont entire finance accept emails with '+' signs in it?
- Where to check Payroll tax and Superannuation totals within a selected time frame?
- Why are the payslips and invoices opening with Adobe when they used to open with edge.
- Can I change the order of my invoices generated number?
- FAQ: How to add split payments for a member?
- How does EOH handle Subcontractors?
- Why is there a difference in the total superannuation for the same time period in the Payroll summary report and the Super Clearing House Report?
- Why does the Payroll Tax and Payroll Summary Reports by State show different data?
- How to fix 'Bank details do not exist' Error in Finance
- What do I do if my Finance login expires?
- How to update the email sender's address to share pay slips and Invoices
- How to create work cover and pay a member
- Is there a way to track my employee's leave and other accruals?
- How to view Submitted Timesheets
- How to Adjust the Percentage of an Addition
- How to control Overriding predefined pay/invoice rates by Internal Staff?
- Process for changing the bank information in the ABA file for payroll
- Why does the Payroll summary report and Gross margin by client report not match
- CBA (CommBank) does not accept my ABA file
- How to view Finance Notes, after the shift has been paid
- How to correct your payslip if it was email out with Chinese/random symbols
- Where we can update the Super Employer ID?
- How do I update my payment and invoice bank details if I move banks to pay members or want clients to pay via a different bank account?
- How to implement sleepover shift types and pay member as an allowance
- How should I set up Government Paid Parental Leave within Finance
- How to have super payments sent to a members SMSF using superstream.
- How to allow Members to Claim Travel Allowance
- How can I make a different bank account active for a member?
- How to regenerate timesheets?
Consumption Information
Masters
- How to flag a document for the expiry program
- How can I create a new Contact Log Type?
- How do I add a new suburb?
- FAQ: Why can I not see certain screens in the Entire web portal?
- FAQ: How can I change the colour/theme of my Entire Web Portal?
- How do I create a user with the role of 'Manager' for selection when creating reporting offices?
- How do I add a new zone?
- How can I edit a bank name for an active BSB in Masters?
- How do I add a new Region?
- Why can I see certain qualifications under one member and not another?
- How to Customise Applicant Portal Menus?
- Can I update my qualification codes in the masters, why is this greyed out?
- Default User Access Permissions in the System
Member App
- How to Expire Old Device Tokens and Ensure Push Notifications Reach the Correct Device
- How to Remove Staff Pay Level Visibility in the App
- How do I make a break time automatically appear on the workforce app for a member?
- Troubleshooting Shift Booking Errors in the Members App
- How to Submit Your Timesheet and Troubleshoot Issues
Error Codes
- How to rectify the error in Finance regarding special characters ?
- What do I do if I get a Subquery Error?
- What does the error "Failed (requested entity was not found)" mean on the staff portal after sending push notifications to members?
- CLIENT ERROR - Invalid object name 'tblDtlClientLifeCycle'. Transaction count after EXECUTE indicates a mismatching number of BEGIN and COMMIT statements. Previous count = 0, current count = 1.
- How to Troubleshoot the "550 5.0.1 Recipient Rejected" Error
- Troubleshooting the 'Cannot Find Table 0' Error in Push Notifications
- Troubleshooting Common Server Errors: Steps to Resolve Issues
- Troubleshooting the 500 Internal Server Error: Causes and Fixes
Reports
Onboarding
- FAQ: Why can I not change a member's industry or qualification?
- How do I update what information is included on an ID badge?
- What's the difference between Onhold and On Hold?
- What sections of the Registrations section of the personnel card can I hide from the Applicant portal?
- Can I send documents/contracts etc to members to sign and record them against their profile?
Ongoing Member Management
- FAQ: Can I set the system up to automatically suspend members if they don't work?
- Can members upload a profile/ID photo via the app or do the internal staff have to do it?
- How do I know what documents will be activated in the Expiry Batch Program
- FAQ: Can I set the system up to advise if a member consistently does not enter availability?
- FAQ: Can I set the system up to automatically suspend members whose registration is set to expire?
Client Management
Other
- How to Add a New Industry/Business Arm Under the Same ABN
- What external softwares can Entire OnHire integrate with?
- Why does my staff portal log me out after a while of not using it?
- What do I do if my Entire system is running slow?
- Why are my SMS's not sending?
- How can I check what my company code is?
- How do I clear my Cache on a computer?
- How do licenses work with Entire OnHire?
- How can I get my Mac to export reports into excel automatically.
- How do I update my street address in invoices and payslips?