FAQ: How to Set Webex as Default Calling App for Click to Dial

Overview

By default, TEL links on your device may launch VXT, even if Webex is installed. If you'd prefer TEL links to open with Webex, please follow the steps below. Note: A Webex license is required for this functionality.

Why are TEL links opening in VXT instead of Webex?

VXT is the default handler for TEL links. To override this behavior and set Webex as the default, your system must recognize Webex as a licensed handler for TEL links.

What do I need to use Webex for TEL links?

• A licensed version of Webex

• Administrative access to change default app settings

Steps for Windows Users

1. Open Settings

   • Press Win + I on your keyboard.

   • Go to Apps → Default apps.

2. Set Default by Protocol

   • Scroll down and click on “Choose default apps by protocol”.

3. Locate TEL Protocol

   • Find TEL in the list of protocols.

4. Change the Default Application

   • Click on the current app set for TEL.

   • If Webex is available, select Webex.

5. Restart Your Browser or Computer (if needed)

Note: If Webex doesn’t appear in the list, it may not be registered for tel: links. Advanced configuration (e.g., using a registry update or script) may be required.

Steps for macOS Users

1. Open FaceTime

   • Navigate to Applications and open FaceTime.app.

2. Access Preferences

   • In the FaceTime menu bar, select Preferences.

3. Change Default Calling App

   • Under Default for calls, choose Webex (if it’s listed).

Note: macOS restricts access to URL schemes. If Webex is not available:

• A third-party utility like RCDefaultApp (legacy) or command-line tools like duti may be needed.

Troubleshooting

Need Help?

If you're unsure whether your Webex is properly licensed or need assistance configuring these settings, please contact your IT administrator or reach out to our support team.