Troubleshooting Shift Booking Errors in the Members App

Summary: This article provides guidance on addressing shift booking errors encountered by members using the app.

Overview of Shift Booking Errors

Members may experience shift booking errors when attempting to view or confirm their scheduled shifts in the members app. These errors can manifest as notifications indicating a "shift error" for specific bookings.

Common Causes of Shift Booking Errors

Application Issues: Errors may arise from the members app itself, which can affect the display of scheduled shifts.
Specific User Accounts: Some users may encounter issues that are not replicated across all accounts, suggesting that the problem may be account-specific.
Shift Confirmation: In some cases, shifts may appear booked in the staff portal but show errors in the members app.

Steps to Troubleshoot Shift Errors

Verify Shift Visibility:
- Members should check their app to confirm whether the shift error persists.
- If the error continues, members are encouraged to take screenshots of the error message for further investigation.
Check Account Status:
- Ensure that the member's account is active and properly configured. If there are discrepancies, contact support for assistance.
Report the Issue:
- If the error persists after verifying the shift visibility, members should report the issue to the support team, including any screenshots and details about the specific shifts affected.

Additional Considerations

Device Compatibility: Ensure that the app is updated to the latest version and is compatible with the device being used.
Network Connection: A stable internet connection is essential for the app to function correctly. Check the network status if errors occur.

Conclusion

Shift booking errors in the members app can be resolved by verifying shift visibility, checking account status, and reporting persistent issues to support. By following the outlined troubleshooting steps, members can help ensure a smoother experience when managing their shifts.