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Resolving Incorrect Distance Calculations in Shift Assignments

Summary: This article addresses the issue of incorrect distance calculations when assigning shifts to members in the system.

Understanding Shift Assignment Distance Issues

When assigning shifts to members, it is crucial to ensure that the distance calculations between the members' locations and the shift location are accurate. However, some users have reported discrepancies in these calculations.

Reported Issue

  • Staff in New South Wales (NSW) have encountered problems assigning shifts to certain members due to incorrect distance readings. Specifically, the system displays distances ranging from 7 to 8 hours, despite the actual distance being less than an hour.

Example Case

  • In a specific case, members were unable to be assigned to a shift  due to the system's incorrect distance calculation. The members reside close to the NSW border, and the distance should reflect this proximity.

Investigation Steps

To resolve distance calculation issues, consider the following steps:

  1. Verify Member Locations: Ensure that the system accurately reflects the members' current locations. In some instances, the system may incorrectly categorize members as being in a different state (e.g., Queensland instead of NSW).
  2. Cross-Check with Mapping Tools: Use external mapping tools, such as Google Maps, to confirm the actual distance between the members' locations and the shift location. This can help identify discrepancies in the system's calculations.
  3. Check System Settings: Review the settings and configurations within the shift assignment system to ensure that they are set up correctly for distance calculations.

Conclusion

Accurate distance calculations are essential for effective shift assignments. If discrepancies arise, verifying member locations and cross-referencing with mapping tools can help identify and rectify the issue. For further assistance, consider reaching out to technical support to investigate the underlying causes of the distance calculation errors.