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Troubleshooting Access Issues: Clocking In and Notifications in the App

Troubleshooting Access Issues with the App

Summary: This article provides guidance on resolving common issues members may encounter when accessing the app, including problems with clocking in for shifts and receiving notifications.

Common Access Issues

  1. Clocking In for Shifts

    • Members may experience difficulties clocking in if the app does not display the clock-in option. This typically appears about 15 minutes before a scheduled shift. If a member cannot see this option:
      • Ensure the member has the latest version of the app installed.
      • Advise the member to restart their device and check the app again.
      • If the issue persists, consider having the member uninstall and reinstall the app.

  2. Notification Issues

    • Members may stop receiving notifications for available shifts. If a member reports not receiving notifications:
      • Confirm that push notifications are enabled in the app settings.
      • Instruct the member to check their device settings to ensure notifications for the app are allowed.
      • If the member is still not receiving notifications, suggest they uninstall and reinstall the app to reset notification permissions.

Steps to Resolve Access Issues

  1. For Clocking In Problems:

    • Verify that the member's shift is scheduled correctly in the system.
    • Ensure the member is logged into the correct account associated with their shifts.
    • If the clock-in option is still not visible, recommend contacting support for further assistance.

  2. For Notification Problems:

    • Check if the member has turned on all necessary permissions for the app, including access to notifications.
    • If the member is uncomfortable granting certain permissions (such as access to contacts or calendar), explain which permissions are essential for the app's functionality.
    • If the member continues to experience issues, advise them to reach out to support for personalized assistance.

Conclusion

Addressing access issues with the app involves verifying settings, ensuring the app is up to date, and confirming that permissions are correctly configured. If problems persist, contacting support is recommended for further troubleshooting.