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      Managing 2 ABNs and Single Member Tax Information

       

      Q1: Why do I get a Bank Details Error Missing when it is in the front end

      • A1: Each finance member must be individually updated to reflect TFN Section of the Additional ABN. This is a part of the system's normal functionality.

      Q2: Is this process preventing us from processing payroll?

      • A2: No, this does not prevent payroll processing. You can enter the required information and proceed with payroll.

      Q3: Why isn't the information entered in the front end pulling through to finance?

      • A3: The system is designed to pull information only for the default ABN. If a new ABN is introduced, it requires manual updating by the finance team.

      Q4: Can the system automatically update for new ABNs?

      • A4: Currently, the system does not support automatic updates for new ABNs. Manual entry is required for new ABNs.

      Q5: Is this a bug in the system?

      • A5: No, this is not a bug. It is the expected behavior of the system as confirmed by our technical team.

      For any further assistance or if you encounter issues outside of these scenarios, please contact our support team.