Staff Portal - SuperReady

Content

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Introduction of New SuperReady Menu Option

A new SuperReady menu option is introduced in the Staff Portal. This option is displayed only when the SuperReady -  Superannuation Compliance Automation feature is rolled out by the Entire OnHire team. 

To access this menu option:

• Click Finance → SuperReady.
• The SuperReady menu redirects you to the Dashboard page.

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SuperReady Configuration Settings

The SuperReady Configuration Settings enable organisations to configure the information and integrations required to process MVR, MRR, Super Contribution, and Declare TFN and Connect ATO (Super Selection & Staple Fund) within the system. These settings include Employer Payroll Profile, SuperReady Setup & Authorisation, and Provider Registration & Payment Setup, ensuring the organisation is properly registered with the required service providers and all payroll, payment, and compliance details are correctly configured.

Through the SuperReady configuration, organisations can:

• Maintain Employer Payroll Profile, including Organisation & Payroll, Contact & Address, and Super Fund Identifier information.
• Define SuperReady Setup & Authorisation to enable and authorise SuperReady processing within the system. Configure SuperReady settings for each entity and authorise Xeople (trading as Entire OnHire) to manage superannuation on your behalf. These settings must be completed before super contributions can be processed.
• Register the organisation with Ozedi for MVR, MRR, and Super Contribution. This is mandatory for all entities and must be completed before any compliance checks or super payments can be processed.
• Configure the Payment Method & Bank Authority by selecting a payment processor such as Zepto or RewardPay.
• Set up Refund Account Details to receive any returned superannuation payments. Note that  Payment Method & Bank Authority and Refund Account Details are required when SuperReady Auto is enabled.
• Register with Flare HR to support TFN Declarations to the ATO. TFN declaration to the ATO is available via the Applicant Portal and Member App. This helps applicants and members view their stapled fund when selecting super in Flare.

Completing these configuration steps ensures the organisation is fully prepared to calculate, submit, and manage superannuation contributions securely and in compliance with ATO SuperReady requirements.

How to Access Configuration Settings?

To access Configuration Settings:

• Click Finance → SuperReady.
• Click the Configuration Settings icon (as shown in the figure below).

• The Configuration Settings page opens, where you can configure:

  • Employer Payroll Profile

  • SuperReady Setup & Authorisation

  • Provider Registration & Payment Setup

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Employer Payroll Profile

The Employer Payroll Profile feature enables organisations to provide and maintain the essential information required to process MVR, MRR,  SuperReady contributions, and register the account for TFN Declaration to ATO via Flare.

This feature allows users to capture organisational information in Organisation & Payroll, Contact & Address, and Super Fund Identifier sections.

How to Access Employer Payroll Profile?

To access the Employer Payroll Profile:

• Click Finance → SuperReady.
• Click the Configuration Settings icon, and the Employer Payroll Profile tab will open by default.

Organisation & Payroll

The Organisation & Payroll section allows you to provide key organisational and payroll configuration details required for SuperReady setup and processing. Each entity used for hiring and payroll must be registered separately to enable superannuation processing and compliance reporting.

To enter the details:

• Select a Payroll Entity.
• Provide the Legal Details, including Organisation Registered Name, and ABN.
• Select Primary Payrun Details, including Primary Payrun Week Ending Day, and Primary Payrun Pay Day. These two new settings are configured per ABN.
• Click Save.

Field Name	Description
Select Payroll Entity	Select the relevant Payroll Entity. By default, the main entity is selected. This field is displayed only when multiple entities exist.
Organisation Registered Name	Registered name of the Organisation.
ABN	Provide the 11-digit ABN (Australian Business Number).
Primary Payrun Week Ending Day	Select the standard week ending day for the regular payroll cycle. This day represents the end of the payroll work period. You can select any day from Monday to Sunday. This setting is saved at the branch level. This is the standard day on which a pay period ends for the primary (regular) payrun. This field defines the organisation’s payroll cycle and is used to determine the next regular payday for calculating Super Guarantee (SG) due dates.
Primary Payrun Pay Day	Select the day from Monday to Sunday on which payroll is normally finalised. Pay Day: The date on which payroll is processed, and employee payments are finalised in the application.

Contact & Address

The Contact & Address Details section allows you to provide your organisation’s contact information, including the primary contact person and registered address. These details are submitted to third-party providers for account registration and compliance purposes.

To enter the details:

• Provide Organisation Name and Website address.
• Provide Contact Details:
  • Family Name
  • Given Name
  • Other Name. Here, 'Other Name' refers to any additional name or middle name used by the contact person.
  • Email address
  • Mobile No.
  • Telephone No. Enter the area code and telephone number separately.
• Provide Address Details, including City, State, and Postcode.
• Click Save

You can click Edit to update the required Contact & Address Details.

Super Fund Identifier

The Super Fund Identifier allows you to enter the unique employer identifier assigned by the super fund for each entity. Each hiring entity must have its own identifier registered to ensure super contributions are processed and allocated correctly.

To enter the details:

• Select the Payroll Entity. This field is displayed only when multiple entities exist.
• Provide the Superannuation Fund Generated Employer Identifier, a unique reference number assigned by a superannuation fund to an employer when the employer registers with the fund or begins making contributions.
  
  This unique identifier helps the super fund to link super contributions to the correct employer, process contributions more accurately and quickly, and avoid errors when multiple employers contribute to the same fund. This identifier is included in the Super Clearing House Export / Super SAFF file for superannuation repayments processed from Entire OnHire. 
• Click Save

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SuperReady Setup & Authorisation

The SuperReady Setup & Authorisation section allows you to configure SuperReady settings for the selected entity and authorise Xeople (trading as Entire OnHire) to manage superannuation on your behalf. These settings must be completed before super contributions can be processed.

How to Access SuperReady Setup & Authorisation?

To access SuperReady Setup & Authorisation:

• Click Finance → SuperReady.
• Click the Configuration Settings icon and select the SuperReady Setup & Authorisation tab.

How to Configure SuperReady Setup & Authorisation?

Employers must configure the required settings and provide authorisation to enable SuperReady functionality.

To configure and authorise:

• Review and update the required settings.
• Read SuperReady Authorisation and select the I confirm and authorise checkbox to provide authorisation (applicable if OZEDI is selected as the super contribution processing provider)
• Click Save to store the configuration and authorisation settings successfully.

Field Name	Description
SuperReady	Enables the SuperReady feature. Allows the client to set up their Ozedi account for MRR/MVR requests. Default value: False Note: This setting is read-only and will be enabled by the Entire OnHire team at the start of the new financial year, when SuperReady becomes effective.
SuperReady - Test Mode	Test Mode allows you to set up and verify your Ozedi account and super configuration without triggering live payroll processing. While Test Mode is active, no super contributions are submitted. Default value: False. Note: This setting is read-only and applicable to Beta clients only. It will be enabled and managed by the Entire OnHire team. Once your setup is complete, disable Test Mode to go live. This will activate real super processing from the configured effective date. Warning: Ensure your Ozedi registration and all entity settings are complete before disabling Test Mode. Once payroll is processed after this date, QE based super processing cannot be reversed.
SuperReady Effective Date	Specifies the employer-level effective date for SuperReady processing. Default value: 01/07/2026. This field is mandatory.
Super Compliance Services  The following services are mandatory to keep your workforce super compliant.
Member Verification Request	Enables verification of super fund details before the first contribution is processed. Default value: False. Click here for more details.
Member Registration Request	Enables the member registration request process with the super fund provider using the employer’s default super fund, if nominated. Default value: False. Click here for more details.
Declare TFN & Connect ATO (Super Selection & Staple Fund)	Enables TFN Declarations and Connect with ATO through Flare integration for the Applicant Portal and Workforce App. Default value: False. Flare HR registration is required. Complete registration from the Provider Registration and Payment Setup screen before enabling this setting. Note that the Stapled Fund will be displayed to the employee during the super fund selection process.
SuperReady Authorisation	A mandatory checkbox used to authorise Entire OnHire to calculate, submit, and manage superannuation contributions (including SuperReady) via an approved third-party service provider, in accordance with Australian superannuation and tax laws. This is required when opting to process super payments using SuperReady Auto via Ozedi.

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Provider Registration & Payment Setup

The Provider Registration & Payment Setup feature allows your organisation to register as a client with Ozedi (for Compliance & Payment Setup) and Flare HR (for TFN Declaration & Staple Fund). It allows you to configure the Payment Method & Bank Authority details (selecting a payment processor such as Zepto or Reward Pay) and set up refund bank details. 

Provider Registration & Payment Setup with OZEDI is required for the following:

• MVR (Member Validation Request) - To validate employee super fund details before processing contributions. 
• MRR (Member Registration Request) -
  • To register an employee with a superannuation fund so that Superannuation Guarantee (SG) contributions can be processed.
  • Initiated when the employer’s default fund is nominated for the applicant or member.
    
• Super Contribution Processing - To enable the submission and processing of super contributions to super funds [coming soon].

How to Access Provider Registration & Payment Setup?

To access Provider Registration & Payment Setup:

• Click Finance → SuperReady.
• Click the Configuration Settings icon and select the Provider Registration & Payment Setup tab.

Ozedi — Compliance & Payment Setup

The Ozedi — Compliance & Payment Setup section allows register each entity with Ozedi to enable workforce compliance checks and SuperReady payment processing. Account registration is required for all entities. 

Through this section, you can complete the following required setup steps:

• Ozedi Account Registration: Register the entity as a client with Ozedi. This is mandatory for all entities and must be completed before any compliance checks or super payments can be processed. Your Ozedi Client ID will be generated upon successful registration.
• Payment Method & Bank Authority: Payment method and bank authority are only required if SuperReady Auto is enabled for electronic super contribution transfers via Entire OnHire.
• Refund Bank Details: Provide the bank account where super fund refunds will be deposited for this entity. This is separate from your payment account and is used solely for receiving returned contributions. Only required when SuperReady Auto is enabled.

Completing these steps ensures your organisation is fully configured to process SuperReady contributions seamlessly within the application.

Ozedi Account Registration

The Ozedi Account Registration section allows you to provide organisational details required to register your organisation with Ozedi. This setup enables superannuation processing and related system integrations.

This is mandatory for all entities and must be completed before any compliance checks or super payments can be processed. An Ozedi Client ID is generated upon successful registration.

Who Needs to Complete This Setup

This setup is applicable to clients who opt for any of the following:

• MVR (Member Validation Request)
• MRR (Member Registration Request)
• Super Contribution Processing via OZEDI

Setup Responsibility

The Provider Registration & Payment Setup is completed by the Xeople team prior to release. You are not required to perform this setup manually.

How to Register with Ozedi?

• Displays the mandatory Account No. registered in the OZEDI dashboard, as pre-defined by Entire OnHire.
• The Organisation Registered Name, ABN, and Email fields are automatically populated from the Employer Payroll Profile section.
• Update details (if required)
• Click Register. Once registration is successful, the Register button is disabled.

Once registration is successful:

• The Registration Status changes to Success.
• A Client ID is generated and displayed on screen.

Field Name	Description
Account No.	Displays the account number registered in the OZEDI Dashboard. Clients with multiple ABNs will have a single account number that will be the same across all ABNs.
Registration Status	Displays the registration status as Success or Fail. When registration is completed successfully, the status changes to Success.
Client ID	Displays the client identification number generated after successful registration.
Organisation Registered Name	Displays the registered name of the organisation as provided in the Employer Payroll Profile.
ABN	Displays the 11-digit ABN as provided in the Employer Payroll Profile.
Email	Displays the email address as configured in the Employer Payroll Profile. Notifications for each upload request related to MVR, MRR, and super contribution processing are sent to this email address.

Payment Method & Bank Authority

The Payment Method & Bank Authority section allows you to configure the payment method based on the selected Payment Provider.

Key Considerations for Clients

• Clients must select an appropriate Contribution Method (e.g., Zepto or RewardPay) during setup
• These options support compliance with SuperReady requirements, particularly timely contribution payments
• Once a payment provider is selected and saved, it cannot be modified

Instant Payments via NPP (Zepto Integration)

OZEDI enables contribution payments through the New Payments Platform (NPP) via its integration with Zepto. Payments are processed using PayTo Agreements, allowing near real-time, confirmed transactions.

Once funds are received, OZEDI immediately distributes contributions to the respective super funds. OZEDI does not hold client funds.

If NPP is not available for the receiving account, payments are processed via BECS to ensure delivery.

Credit Card Payments (RewardPay Integration)

OZEDI also supports super contribution payments via its integration with RewardPay.

• Payments can be made using American Express, Mastercard, or Visa
• OZEDI does not store or hold any credit card details, ensuring secure processing

Zepto Payment Provider

Zepto offers two payment methods:

1. Zepto - PayTo Agreement
2. Zepto Transfer

 1. Zepto - PayTo Agreement

A PayTo Agreement authorises OZEDI (via Zepto) to collect payments directly from your nominated bank account within defined limits.

How to Setup PayTo Agreement?

• Provide the Payer BSB No., and Payer Account No.
• Provide the Max Amount Per Transaction (between 1.00 and 10,000,000.00).
• Select the Payment Cycle (Monthly, Quarterly, or Annual).
• Provide the Max Payments Per Cycle (between 1 and 999).
• Select the ‘I have read and accept the terms and conditions’ checkbox
• Click Submit To My Bank For Approval.

Once submitted successfully, the Payment Registration Status will display as Active.

Client Action Required

• A PayTo request is sent to your bank after submission.
• You must review and approve the agreement via their online banking.
• Payments can proceed only after the agreement is approved.

How does PayTo Agreement Work?

1. Bank details and payment limits are entered in the system.
2. A PayTo request is sent to your bank.
3. You will receive a notification in your online banking.
4. You will review and approve the agreement before any funds can be deducted.
5. The bank sends the agreement status back to the system:
   • Approved → Payments proceed.
   • Rejected/Failed → Status and error details are returned for review.

Note: All mandatory fields are marked with an asterisk (*) on the screen. 

Field Name	Description
Payer BSB No.	Provide the 6-digit BSB (Bank–State–Branch) number that identifies the payer’s bank and branch.
Payer Account No.	Provide the Payer Account Number. Payments will be deducted from this account after authorisation is approved.
Max. Amount Per Transaction	The maximum amount that can be paid in a single transaction. Must be between 1.00 and 10,000,000.00 (inclusive). If not specified, the default value 10,000,000.00 is applied. Note: This is the maximum that can be withdrawn from your account to cover the superannuation payments in a single upload. If the total super payment in the upload exceeds this limit, no money will be withdrawn, and the payments will fail.
Payment Cycle	Select the payment frequency as Monthly, Quarterly, or Annual. This determines the period during which the maximum payment per cycle limit applies. This field is mandatory for PayTo.
Max. Payments Per Cycle	Specify the maximum number of payments allowed within a payment cycle. Must be between 1 and 999 (inclusive). If not specified, the default value 999 is applied. Note: This defines how many times superannuation payments can be made within the selected cycle. Allow for regular and irregular payments (missed, delayed, or additional payments).

Zepto Transfer

Zepto Transfer allows you to manually transfer super contribution funds to a client-specific bank account or PayID provided by OZEDI.

Each client is assigned a unique virtual account under OZEDI’s Zepto clearing account. This account is used to receive and match contribution payments before processing.

Once funds are received and matched, OZEDI automatically distributes the contributions to the relevant superannuation funds via the New Payments Platform (NPP).

How Zepto Transfer Works?

1. A transfer request is initiated using the system.
2. OZEDI generates unique bank account details or PayID for the client.
3. Transfer the exact contribution amount to the provided account or PayID.
4. Funds are received into the client-specific account.
5. OZEDI matches the received amount with the uploaded contribution file.
6. Once matched, contributions are distributed to the relevant super funds.

When to Use Zepto Transfer

Zepto Transfer is suitable when:

• PayTo Agreements are not available, not approved, or not preferred.
• The organisation prefers manual control over fund transfers.
• One-off or exception payments are required.

Click Save to retrieve the bank account details. The BSB No., Account No., and PayID details are automatically populated based on the response received from Ozedi, and these fields become read-only once populated.

Once the details are successfully retrieved, the Payment Registration Status will be displayed as Active. 

Field Name	Description
BSB No.	Displays the BSB number (read only) provided by Ozedi.
Account No.	Displays the Account number (read-only) provided by Ozedi.
Pay Id	Displays the Pay ID (read-only) provided by Ozedi.

Reward Pay

OZEDI supports superannuation contribution payments via RewardPay, an authorised American Express (Amex) aggregator. This allows employers to pay contributions using an American Express credit card, providing flexibility in managing cash flow.

RewardPay securely manages all credit card transactions externally. OZEDI does not store or have access to any credit card details.

Once payment is approved, funds are processed and distributed to the relevant superannuation funds.

How to Setup RewardPay?

• Provide the Customer Number (RewardPay Customer ID).
• Click Save. 

How RewardPay Works?

1. Payment processing is initiated through the Ozedi Superannuation Service.
2. The employer is redirected to the RewardPay website.
3. The employer signs in to their RewardPay account.
4. The employer reviews and authorises the payment, including selecting the credit card to use.
5. RewardPay and American Express perform the required credit and verification checks.
6. Once approved, the funds are processed and distributed to the relevant superannuation funds.

When to Use RewardPay?

RewardPay is suitable when:

• You prefer to pay using a credit card (American Express).
• You require cash flow flexibility.
• Automated (PayTo) or bank transfer (Zepto Transfer) options are not preferred.

Refund Bank Details

The Refund Bank Details section captures the employer’s nominated bank account where refunds from superannuation funds will be deposited for this entity.

If a super fund returns a payment (for example, due to incorrect member details or overpayment), the refunded amount will be credited to this bank account. This is separate from your payment account and is used solely for receiving returned contributions. Only required when SuperReady Auto is enabled.

How to set the Refund Bank Details?

• Select Payroll Entity
• Provide BSB Number, Account No., and Account Name
• Click Save
• Once saved, all the fields are displayed in read-only mode.

How to change the Payment Provider?

Once a payment provider is selected and saved, it cannot be changed directly within the system.

If you need to update or change the selected payment provider, please contact the Xeople Support team. The team will assist you with the required steps and make the necessary changes on your behalf.

Flare HR — TFN Declaration & Staple Fund

Register each entity with Flare HR to enable direct TFN Declaration to the ATO via the Applicant Portal and Workforce App. This registration is required to support super fund selection and stapled fund lookup for each employee during onboarding.

To complete the registration:

• Select the Payroll Entity (if multiple entities exist).
• Confirm or update the Organisation Registered Name and ABN.

• Click Register
• On clicking Register, an employer Flare account is automatically created using the details provided in the Employer Payroll Profile section.
• If an account already exists, it is automatically updated with the Legal Entity details. The Organisation Registered Name and ABN can be edited before submission.

Registration Status

Once the registration is completed successfully:

• The Registration Status is displayed as Success.
• The Update Registration button is available for future changes. 

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Authorising Stapled Fund Lookup Access via Flare

You must authorise Flare to access the ATO's stapled fund look-up service on your behalf using the ATO's Access Manager.

Details coming soon. Stay Connected.

Super Status Update and System Behaviour

This section explains how an employee’s Super Status is updated based on changes to their superannuation details, as well as the outcomes of MVR (Member Validation Request) and MRR (Member Registration Request) processing.

1.    Processing MVR/MRR When the Super Fund is Updated and
      SuperReady feature is Enabled. 

Superannuation validation and registration are managed via Ozedi using Member Validation Request (MVR) and Member Registration Request (MRR), based on the MVR and MRR flags.

This behaviour applies only when the SuperReady feature is enabled. 

When is MVR/MRR Triggered?

The process is automatically triggered when:

• Super fund details are updated for a member or applicant from any of the following actions:
  • Staff Portal – Member’s finance section, and Create New Member page
  • Applicant Portal – Member’s Finance Section
  • Finance Portal - Member’s finance section
  • Workforce App - Choice of Super Fund menu
• The member’s Super Status is Not Ready, and
• Business rules determine that MVR and/or MRR are required.

This approach ensures a consistent, automated, and compliant process for managing superannuation validations and registrations across all entry points.

2.    Member Super Status Update on Super Fund Change

When a member’s or applicant’s super fund details are updated, the system automatically sets the Super Status to Not Ready.

The status is updated to Not Ready when there is a change in any of the following:

• Choice Type
• Fund Name
• Fund Membership Number

The process is automatically triggered when super fund details are updated from any of the following areas:

• Staff Portal
• Applicant Portal
• Finance Portal
• Workforce App

This ensures that any changes to superannuation information are revalidated before further processing, maintaining accuracy and compliance.

How SuperReady Status is Managed Across the System

The SuperReady Status is visible when the SuperReady, Member Registration Request/ Member Verification Request flags are enabled.

Scenario 1: Fund Choice Updated from Blank/Own Choice to Default Fund

When a user updates the fund choice from Blank/Own Choice to Default Fund, the system sets MRR Status to New and SuperReady Status to Not Ready, and triggers Member Registration Request (MRR) via Ozedi.

If the MRR response is successful:

• The SuperReady Status is updated to Ready, the MRR Status is marked as Success, and the Fund Membership Number returned by the super fund is automatically saved against the member or applicant.

If the MRR response is unsuccessful:

• The SuperReady Status remains Not Ready, and the MRR Status is marked as Error.

Member Registration Request (MRR) Flag Status - When SuperReady is Disabled

• The MRR Status is set to N/A.
• The SuperReady Status remains Not Ready.
• No MRR process is initiated, regardless of whether MVR is triggered or its outcome.

Scenario 2: Fund Choice from Blank/Default to Own Choice or Updated Fund Membership Number of Own Choice/Default Fund

Step 1: Check Fund Type and Compliance

• If the selected fund is not an SMSF (Self-Managed Super Fund) and is compliant (CONT-3) in the Fund Validation Service (FVS) for the effective date:
  • MVR Status → New.
  • SuperReady Status → Not Ready.
  • An MVR (Member Validation Request) is triggered.
• If the fund is not compliant (CONT-3 not available in FVS) for the effective date:
  • MVR Status → N/A.
  • SuperReady Status → Not Ready.
  • No MVR is triggered.
• If the selected fund is an SMSF (Self-Managed Super Fund):
  • MVR Status → New.
  • SuperReady Status → Not Ready.
  • An MVR is triggered.

Step 2: Based on MVR Response

• If MVR is successful:
  • MVR Status → Success.
  • SuperReady Status → Ready.
• If MVR fails:
  • MVR Status → Error.
  • SuperReady Status → Not Ready.
  • Error details can be viewed on the Member Super Health screen (coming soon).

Special Case: FVS Data Not Available

If fund details are not available in the FVS:

• The system will still trigger MVR (based on enabled configuration settings flags), regardless of compliance status.
• MVR Status → New.
• SuperReady Status → Not Ready.

Member Validation Request (MVR) Flag Status - When SuperReady is Disabled

• MVR Status → N/A.
• SuperReady Status → Not Ready.
• No MVR is triggered.

Scenario 3: Edge Case - System-Update Membership Number Only (Default Fund)

This scenario applies when the system automatically updates only the Fund Membership Number as part of an MRR response, while the fund remains the Default Fund.

In this case, MRR Status is set to Success, and the SuperReady Status is updated to Ready. No additional MVR or MRR processes are triggered.

When SuperReady Feature is Not Enabled

When the SuperReady feature is disabled, the MRR Status is set to N/A, and the SuperReady Status remains Not Ready. No MRR process is initiated.

This ensures that system-driven updates from successful registration responses do not trigger unnecessary reprocessing.

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SuperReady Status in Member Financial Details 

The Financial Details page displays the SuperReady Status for each member. This status is shown only when the SuperReady feature is effective or in Test Mode.

This SuperReady Status indicates whether a member is ready for super contribution processing, based on the successful validation and registration of their super fund details. For detailed information, refer to Super Status Update and System Behaviour.

For existing members, the default SuperReady Status is Not Ready. This status also appears for members who do not have a super fund configured.

When you click the SuperReady Status button, you will be redirected to the Member Super Health Dashboard.  The Member Super Health page shows the member’s overall Super Status, along with other related statuses such as Member Verification Request (MVR) and Member Registration Response (MRR), TFN Declaration Status. 

From this page, staff can perform all required actions related to a member’s super setup and compliance.  Note that the Member Super Health feature will be available soon. Stay connected.

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Enhancements in the Shift Type Master

A new field,  Is this Shift Type QE Exempted?, is introduced in the Member Shifts Master. This field allows you to control whether amounts associated with a shift type are included in Qualifying Earnings (QE).

• By default, all shift types where this checkbox is unticked are treated as QE, meaning the associated amounts are included in QE calculations.
• When this checkbox is selected, the shift type is marked as QE Exempted, and the associated amounts are excluded from QE.

For detailed guidance on qualifying earnings, refer to the Australian Taxation Office (ATO) resource below:
What payments are qualifying earnings | Australian Taxation Office 

 

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What is a Member Registration Request (MRR)?

A Member Registration Request (MRR) is submitted when an employer needs to register an employee with the employer's default superannuation fund so that Superannuation Guarantee (SG) contributions can be processed.

When is an MRR Required?

When the employee nominates to use the employer’s default fund, the employer can register the employee with the default fund by submitting the Member Registration Request (MRR) message.

Employers must ensure that this default fund is compliant and correctly registered.

When an Employee Chooses Their Own Fund

• If an employee nominates a fund that is not the employer’s default fund, the employee is responsible for:
  • Registering with that fund.
  • Providing the required details to the employer.

The employer can then use these details to process contributions.

Existing Fund Accounts and Registration

If an employee already has an account with their nominated fund but is new to the organisation:

• A new MRR must still be submitted.
• This ensures a member identifier is issued via the Member Registration Outcome Response (MROR).
• Once the member identifier is received, the employer uses this identifier when submitting contributions.

MRR Processing Details

When a super fund is saved or updated for a member, the system automatically checks whether a Member Registration Request (MRR) is required. If the MRR is applicable:

1. The Super Status is ‘Not Ready.’
2. A Member Registration Request (MRR) is automatically triggered for the member or applicant, and the system generates the required MRR TSV file for registration.
   This process occurs when you have opted for MRR, and the MRR flag is enabled (set to true) in the Super Compliance Services settings.

3. The generated file is automatically uploaded to Ozedi via the Ozedi API for processing. Ozedi then forwards the request to the respective super fund.

   If the registration is successful, the fund returns a membership number, which is saved automatically in the system, and the member’s status is updated to Ready.

   If an error response is received, the status remains Not Ready, and the error details can be viewed on the Member Super Health screen. This feature will be available soon. Stay connected.

TSV File Generation

During the MRR process, the system validates all mandatory fields required for TSV file generation. If any required information is missing or incorrect, validation errors are displayed. You can view errors by clicking the MRR Status in the MRR Status column on the Super Health Status page.

The MRR Status indicates the processing state of a member or applicant registration and can display one of the following values:

• Success – indicates registration is completed based on the response received from the super fund.
• In Progress – indicates the SAFF file is generated and/or submitted to Ozedi, and the system is awaiting a response.
• Error – indicated an error or warning is received from Ozedi or the super fund, or a validation error occurred during file generation.

The MRR Status and MRR Processing Details, creating a new Member Registration Request (MRR) feature, will be available in a future release. Stay connected.

What is a Member Verification Request (MVR)?

A Member Verification Request (MVR) allows an employer to confirm that a superannuation fund can accept contributions for a specific employee.

Employers must submit a Member Validation Request (MVR) before making the first superannuation contribution to a super fund for an employee. This is mandatory for employers from 1 July 2026,  ensuring that member details are validated before processing any super contributions.

When is an MVR Mandatory?

An MVR is mandatory in the following scenarios:

• For new employees.

• When an employee nominates or changes their super fund.
• After a stapled fund lookup for a new employee.
• After a refund is received and a corrected fund is identified.
• When an employee notifies the employer of a merged fund (Successor Fund Transfer).

Why is MVR Important?

MVRs help ensure that:

• Member details are correct.
• Fund details are valid.
• The fund is ready to receive contributions.

This validation plays a critical role in accurate and compliant super processing:

• Up to 89% of contribution refunds caused by “member not found” errors can be avoided by using MVRs.
• Refunds are time-consuming and labour-intensive, increasing operational overhead.
• Refunds pose a significant compliance risk due to the 7-day rule.
• Corrected contributions must be received by the super fund within 7 business days from payday, even if a refund has occurred.
• Employers have up to 20 business days to make contributions for new employees or when employees change funds—this allows time to obtain an MVR and confirm membership.
• To minimise errors and refunds, contributions should not be processed until a verification status of “Ready” is received.

When is MVR not required?

• When a new employee accepts the employer’s registered default fund, an MRR (Member Registration Request) is sent instead of an MVR.
• When an employee updates personal details (such as name, TFN, or date of birth), sending an MVR is optional.

When should MVR not be sent?

• MVR should not be sent before every pay run.
• MVR should not be sent for every employee. MVR is used only to validate or update member details and should not be sent for all employees, especially when their super fund details are already correct and verified.

When a member’s super fund details are updated, a Member Validation Request (MVR) is automatically triggered. The system generates the required TSV file and sends it to Ozedi for processing.

Based on the response received:

• If successful, the member’s status is updated to Ready.
• If an error occurs, the status remains Not Ready, and the error details can be viewed on the Member Super Health screen. This feature will be available soon.

This process is applicable only when you have opted for MVR, and the SuperReady Configuration Settings flag is enabled.

How to create a new Member Registration Request (MRR) feature will be available in a future release. Stay connected.

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