Client Compliances
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      Growth Module - Client Compliances

      Introduction

      Client Compliances define the policies and procedures of the client related to the Services that are comprised in the organic or offering documents. The client compliance documents ensure that organizations are following industry regulations and guidelines.

      The Client Compliance in Entire OnHire application includes a set of rules that need to be acknowledged by the members to be eligible for work. The Acknowledge types for the rules are Read and Sign Information, Read and Accept Information, Read and Send Information, Information only, and Blank Information.

       Important Things to Note:

      1. Visibility of Available Shifts
      Regardless of your compliance, you will still view all shifts the same as before. It will NOT impact your ability to view assigned or released available shifts, only your ability to accept these via the app.

      2. One & Done
      Once you acknowledge the compliances for a client, you will not need to acknowledge them again.

      3. Simple
      It has been designed to be as clear and simple as possible. Each compliance will include details of all information required to be actioned, otherwise known as a ‘rule’.

      This program has been integrated across the following platforms

      • Staff Web Portal

      • Member App

      • Client Portal

      For every booking - specific client requirements can be recorded, tracked, and reported by:

      • service location and/or delivery location

      • qualification

      • expertise

      • training records

      • health records

      These compliances will show to members in real-time via their apps prior to accepting a shift. Members who meet the client compliance criteria will be immediately eligible to accept, those who don’t will be able to view, acknowledge and/or submit the relevant documentation for verification and be considered for future work opportunities at that site. Importantly, this feature will not inhibit members' ability to view bookings but will prevent them from accepting the shift if non-compliant.

      How to Access Client Compliance?

      To access the Client Compliances:

      1. Click Profiles → Client → Client Compliances as shown in the figure below.

      2. The Client Compliances page opens that shows the Client Compliances Rules / Restrictions / Feedback for Shift Bookings of the selected Service Location.



      Levels of Compliance

      Colour Coding of Compliance

      Orange – No Member Action Required

      The system has identified you do not have the required document on file. Instructions of how to provide this information to will be available to read by selecting this compliance.

      Red – Member Action Required

      There are two types of member acknowledgement/action required to meet client compliances.

      1. Read and Send Information

      2. Read and Sign

      Blue - No Member Action Required

      Information Only. Relevant to site or shift requirements.

      Types of Compliance

      Document Check

      Document Check immediately cross-references the member file for the required documentation. If the member does not have the required documentation uploaded - the system will automatically restrict the member from accepting shifts at the client/s until the document is provided by the member/uploaded.

      Read + Send Information

      Member reviews requested information (either as text or attached under Client Documentation) and uploads image of ‘proof’

      Read + Sign

      Member reviews requested information (either as text or attached under Client Documentation) and digitally signs

      Information Only

      Information entered will always be displayed for members to review prior to accepting a shift – even if all other compliances have been accepted.