There are many different ways to access support when you're in need! These include:
- WhatFix
- Xeep
- Knowledge Base
- Support Portal
Self Help:
Self Help is an built in feature of your Entire Web platform - which is accessible via the "Self Help" button on your screen:
Note that you can move this button to a number of different positions on the screen. Once you have clicked onto this icon, you will have the option of searching a wide catalogue of specific queries about how to use the system:
Once you find your query, select it, and follow the steps that appear on-screen. In the example below, the first step for the flow "How to defer an applicant" is shown:
Most questions or queries that you may have probably have an associated WhatFix flow/guide - if not, please let the support team know, as they will need to create one!
Xeep
The support team is also excited to introduce the newest addition to our team - Xeep! Xeep is an AI chatbot that will get better and better over time at answering your queries. They can be found hanging around our Knowledge Base page.
Feel free to pose questions to Xeep on our website, ideally they will provide you with answers to your questions - otherwise, they will automatically put you in touch with the support team for a more human response. 
It's worth mentioning that Xeep will get smarter and smarter with time and experience under their belt - so if we all ask them questions regularly and provide feedback on their responses, eventually they should be able to answer all questions that come their way!
Knowledge Base
Feel free also to directly search our knowledge base - which has a huge variety of articles on all aspects of the system, to cover most questions you may have! Try using either keywords or potentially a question - we are constantly adding to our FAQs, so it may already have been asked! Similar to Xeep, we appreciate being informed of gaps in our knowledge base - so let us know if you can't an answer to your question here!
Support Squad - Raise a Ticket
The last option is to raise a ticket directly to us, the support team, for which you have a few options:
- Send an email straight to support@xeople.com - which will create a ticket for us to follow up on and find a resolution for
- Log in to our new support portal directly and raise your question/query (please let the team know if you do not have logins, as these will need to be created on your behalf)
- Call the team directly and we will create a ticket on your behalf, keeping you updated as we move along
In any case, you will get a response and resolution in line with our SLAs (for more, see: SLA Details). We will work as quickly as possible to answer your question or fix your issue!