X.0.1 Release Notes

In these release notes, you'll find the summary of new feature, enhancements, and resolved issues in version X.0.1 of the Entire OnHire application. This document lets us update you with all the latest information about our products and services.

Explore the comprehensive X.0.1 Version Release Notes with each new feature, enhancements, and resolved issues explained clearly and concisely with screenshots to showcase the descriptions in action .

Content

🆕 Click to Dial Log - Integration with VXT
📈Enhancements in Workforce App
📈Enhancements in Staff Portal
📈 Enhancements in Finance Portal
Resolved Issues

🆕 Click to Dial Log - Integration with VXT

The integration of Entire OnHire with the VXT App streamlines workflows, enhances efficiency, and saves time by seamlessly connecting with Entire's preferred click to dial partner, VXT. This integration enables users to initiate calls by clicking a call icon (tel link) or phone number in the web browser, thereby eliminating the need for manual dialing.

Entire OnHire integration with VXT includes following features:

Click to Dial Functionality: VXT integration supports click-to-dial functionality directly from Entire OnHire. By selecting a tel link available on various Entire OnHire screens, a VXT call is initiated instantly, thereby saving time and enhancing workflow efficiency
Automatic Call Recording and Transcription: efficiently record and transcribe calls to ensure that all important conversations are captured, with transcripts automatically linked to the relevant profile for easy review
Caller Identification: Contacts are synchronised between Entire OnHire and VXT, enabling enhanced caller identification by displaying the caller’s name upon receiving the call. This ensures that you are always informed about the caller's identity and the context of the conversation, thereby enhancing the smoothness and personalisation of interactions

How to Make a Call?

To Make a Call:

Click the Make a Call from the Click to Dial Log page

The 'Open Pick an app' pop-up opens, click the Open Pick an app button

For a first-time call, it is necessary to select the appropriate calling application, such as VXT Desktop

On clicking the VXT Desktop app (or any other app), the VXT app opens as shown in the figure below. You can make a call by clicking the Call button from:

1. The recent call history list of the VXT App

2. Or start a new call from your Contacts list

Note that the synchronization of Contacts between Entire OnHire and VXT systems occurs within a 10 minutes interval.

VXT Call in the Click to Dial Log

When the call is performed and saved in VXT, the call log for the incoming/outgoing call is generated in the Click to Dial Log page for Client, Member, Professional, and Applicant as shown in the figure below.

To initiate a VXT call from the Click to Dial Log page:

Click the tel link available in the Call To column
Or in the expanded view, you can click the tel link of the Contact Number

Expand/Collapse View for a Call

To expand or collapse the view of a VXT call, click the expand view icon to access all available details of the VXT call.

Based on the selected Call Type, the Notes (including Shift Details), Call Tag, VXT Conversation link (if applicable), Reason of Contact, Contact Outcome, Contact Number, Source, and Created By details are displayed.