FAQs

Why is the Allocations padlock suddenly orange?

If the Allocation's padlock turns to orange when the member uploads a Shift document directly to the shift, follow these tips:

Tip i: This is usually for documents like care plans and job reports for a shift.

Tip ii: Sometimes, members accidentally upload their timesheets here if it's their first time on the app! - good to check!

To view/download the document:

  1. Select the shift
  2. Click on the blue document icon
  3. Click on the blue text of the document

If you have any questions or need assistance, feel free to reach out to our support team.