Why is an Australian citizen coming up with an invalid Visa error?

It seems like you're encountering an error with the STP (Single Touch Payroll) system related to passport issues, particularly regarding a member whose passport country is Australia. The error arises because the system assumes this member needs a visa, which is unnecessary for Australian citizens.

To resolve this, you'll need to adjust the member's passport country to a fake one temporarily in the system. Then, complete the STP process. Afterward, terminate the member's profile and create a new one accurately reflecting her status as an Australian citizen. This should prevent the error from occurring in the future.

If you require further clarification or assistance with this issue, feel free to contact support.