What is re-enrollment and how should it be handled?

Re-enrollment applies to individuals who have been deferred, declined, or reapplied with a callback date. When changing an applicant to one of these statuses, it is essential to enter a date. After this date, they can reapply through the casual application page, and their accounts will merge when you screen them correctly.

Consider the re-enrollment tab as a secondary inbox for returning members or applicants, and make sure to clear it out regularly. Note that you cannot prevent individuals in these statuses from reapplying; only applicants marked as "Never Employ" will be unable to reapply.

You need to move applicants out of the re-enrollment tab one by one, although we can also use a script to move everyone back to deferred if necessary. If you reach out to them and they reapply, they will reappear in the re-enrollment tab. Active members are those onboarded without going through the re-enrollment process.