FAQs

How to upload Documents via the Admin App

Mobile Admin App - Document Upload Guide

The mobile Admin App allows staff to easily upload Applicants and Members documents through the camera on their phone. Follow the steps below:

    • Select the Personnel Type (Applicants or Member) and Name from the applicable drop-down menu.

    • Select Documents and Verification. This will take you to the document selection page.

    • Select the Document Type and Name from the drop-down menus.

    • A pop-up will appear in the middle of the screen. Enter the required fields: Start Date, Expiry Date, and Reference number (unless "(optional)" is indicated).
    • Select the Camera icon to take a snap of the document. This will take you to your camera. In some cases, you may be required to allow access to use the camera.

    • Once you have snapped an image, select "Use Photo" found in the bottom right-hand corner.

You will be taken back to the screen with the Pop-up.
    • Select Save. A Success pop-up will appear to notify you the document was saved successfully. Select OK to close this pop-up.