August 2024 - Google API Updates

Google API Update Affecting Push Notifications

We hope this message finds you well. We are writing to inform you about a critical issue that is currently impacting our Entire OnHire system due to an unexpected global update to the Google API. Unfortunately, Google did not notify their developer accounts about this change, which has led to disruptions in all Google functionalities within our system, including push notifications.

We understand the inconvenience this may cause and assure you that we are treating this issue with the utmost urgency. Here are the key points you need to know:

1. Issue Identification: Google has made a global update to their API without prior notice to developers, which is affected Google-related functionalities such as bulk push notifications.

2. Immediate Actions: We have raised this issue with Google, and they have acknowledged their fault. They are accepting feedback for future improvements and have given us the opportunity to file a case to request an extension along with a migration plan.

3. Resolution Timeline: We are actively working with the Google team to resolve this issue. We anticipate that it will take up to 3 months to fully address the problem and implement necessary system patches for all clients.

4. Ongoing Communication: We are confident that Google will provide the required extension, which will provide us with the necessary time to develop the new API standard and release the patch across all clients.

We deeply regret any inconvenience this may cause and appreciate your understanding and patience as we work through this issue. Please be assured that our team is committed to resolving this as swiftly as possible.

If you have any questions or require further assistance, please do not hesitate to contact our support team at support@xeople.com 

Thank you for your continued trust and support.