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X.1.1 - Resolved Issues

We are constantly working to provide a seamless experience within Entire OnHire. In version X.1.2 we have resolved the following issues:

Content

    Superannuation Details Saved Successfully for Applicants Using an Existing Email Address
    Restricted Members are not Displayed for Multiple Shift Selection
    Client Portal:  Shift Notification Alerts are Triggered Correctly for Member and Staff
    Employment Status Notes Retains Formatting in the Personnel Card of the Staff Portal
    Client Compliance - Copying Rules Between Service Locations with Successful File Downloads
    Members Correctly Mapped in Case Notes for Shifts
    Shift Match - Shift Date Displayed Correctly for all Shifts
    Contact Log - Correct Member Name Displayed for 'BY SMS' Contact Method
    Finance Portal - Timesheet Images Displayed with Clarity
    Finance Portal - KMS Unit Allowance Now Calculates Pay Amount ($) Accurately

    1. Superannuation Details Saved Successfully for Applicants Using an Existing Email Address  - ✅ Resolved

    Issue resolved. In the Applicant Portal, applicants can now successfully save their Superannuation details (including Profile ID and Superannuation information) even when using an email address that already exists in the system. The system now checks:

    • If the email address belongs to the same applicant, their Profile ID and Superannuation details are updated and saved successfully.

    • If the email address is associated with multiple users, an alert is displayed 'Email is already in use.'

    This ensures accurate updates while preventing conflicts caused by duplicate email usage.

    Superannuation-1

    2.  Restricted Members are not Displayed for Multiple Shift Selection - ✅ Resolved

    Issue resolved. In the Client Allocations section of the Staff Portal, members who are restricted to the selected Service Location and Delivery Location are now excluded from the selection list when assigning to multiple shifts. This ensures that restricted members cannot be assigned to multiple shifts.

    Restriction on Delivery Location for Multi Shifts

    3. Client Portal:  Shift Notification Alerts are Triggered Correctly for Member and Staff - ✅ Resolved

    Issue resolved.  Shift Notification alerts are now successfully sent to the members and admin staff when shifts are accepted, edited, or cancelled from the Client Portal.  Notifications are triggered based on the configurations defined in both the Global Master Settings and the Client Level Master Settings. 

    Note: The ‘Yes’ flag indicates that the system is configured to send shift confirmation details to the member/staff.

    Global Master Settings displays flagged Shift Notification alerts for Members and Admin Staff

    Client Portal Notifications

    Client Level Master Settings displays flagged Shift Notification alerts for Members and Admin Staff

    Client Portal Notifications2

      4.  Employment Status Notes Retains Formatting in the Personnel Card of the Staff Portal - ✅ Resolved

      Issue resolved. In the Personnel Card, the Employment Status Notes consistently retain Line Breaks and formatting as provided by the staff in the Staff Portal.

      Employment Status Notes

      5. Client Compliance - Copying Rules Between Service Locations with Successful File Downloads - ✅ Resolved

      Issue resolved. In Profiles → Clients → Client Compliances of the Staff Portal, you can now reliably copy rules between service locations. All files attached to those rules are retained during the copy process and can be downloaded successfully from the new service location, ensuring continued access to supporting documents without re-uploading.

      Client Compliance-1

      6. Members Correctly Mapped in Case Notes for Shifts - ✅ Resolved 

      Issue resolved. In the Staff Portal under Clients → Client Management → Case Notes,  members are now correctly mapped to the Case Notes associated with their shifts. This ensures shift-related case notes are accurately displayed, enabling clients to easily review and audit shift details.

      Case Notes

      7. Shift Match - Shift Date Displayed Correctly for all Shifts - ✅ Resolved 

      Issue resolved. When shifts are mapped from the EOH Shift Match Portal to the Staff Portal, the correct location and shift date are now consistently retained.  Shifts now display the accurate location and shift date on both the Client Allocations page of the Staff Portal and the EOH Shift Match portal, ensuring alignment between systems and eliminating allocation errors.

      Shift Match

      8. Contact Log - Correct Member Name Displayed for 'BY SMS' Contact Method - ✅ Resolved 

      Issue resolved. In the Contact Log, when sending an SMS using the ‘BY SMS’ Contact Method, the correct member name is now displayed and used in the delivered message.

      Additionally, in both Add Contact Log and Edit Contact Log, the correct member name is consistently shown in the ‘Contact To’ field and within the Comments section, ensuring accurate and reliable communication records.

      SMS

      9. Finance Portal - Timesheet Images Displayed with Clarity - ✅ Resolved 

      Issue resolved. In the Finance Portal, timesheet images are now displayed with clarity, ensuring all details are easily readable and supporting accurate review, download, and sharing of timesheets.

      Timesheet Image-3

      10. Finance Portal - KMS Unit Allowance Now Calculates Pay Amount ($) Accurately  - ✅ Resolved

      Issue resolved. In the Finance Portal → Shift Verification and Awards Interpretation screen, the Pay Allowance for a member is now calculated accurately when the KM unit is selected. The allowance amount is calculated using the formula: 'Amount ($) = Rate × KMS.'

      This ensures that payments are correctly applied based on the distance travelled.

      KMS Allowance

       

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