Why does the allowance disappear from the Confirm Shifts screen after processing the award, and why can’t travel allowance be added after award processing?

This happens when the submitted timesheet contains a discrepancy. During award processing, the existing allowances may be removed automatically.

In this scenario, the user will need to manually re-add the allowance using the “Travel Allowance” button. After re-adding the allowance, please validate both the Pay and Invoice sections. Once validated, there should be no further issues.