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Understanding Member On Hold Status: Reasons and Implications

Understanding Why Members Are On Hold

This article explains the reasons why members may be placed on hold within the system, detailing the implications of this status and how it relates to their employment process.

Reasons for Members Being On Hold

Members can be placed on hold for several reasons, primarily related to their employment status and application process. The following outlines the key reasons:

  1. Incomplete Interview Process:

    • A member may be marked as "On Hold" if they have completed an interview but their application has been deferred. This status indicates that while the interview occurred, the decision-making process regarding their employment is paused.

  2. Application Status:

    • The term "Arnetta" is used for applicants who have not completed an interview. If an applicant is marked as "Arnetta," it signifies that their application process has been paused before reaching the interview stage.

  3. Document Expiration:

    • If a member's required documents expire and are not updated, their employment status may change to "Suspended" or "Inactive." This change restricts their access to the app, prevents them from accepting shifts, and affects their participation in payroll.

Implications of Being On Hold

  • Members who are marked as "On Hold" can still re-enroll in the system. During the re-enrollment process, their previous details will be auto-populated for review and update, facilitating a smoother transition back into active status.

Conclusion

Understanding the reasons behind a member's "On Hold" status is crucial for managing their application and employment process effectively. This status can arise from various factors, including the completion of interviews, document management, and application progress. If further clarification or assistance is needed regarding a specific member's status, it is advisable to consult with a human agent who may have access to more detailed information.