Troubleshooting When Fatigue Policy Doesn't Trigger

Summary This article explains why a fatigue policy may not trigger even when a member’s hours exceed the weekly limit and how to verify relevant settings in the system.

How the system treats fatigue policy vs. visa/working-hours limits

• Fatigue policy is a distinct rule (e.g., a weekly hours limit such as 38 hours per week, excluding sleep‑over shifts).
• Visa or working-hours restrictions are separate from the fatigue policy. A visa/working-hours restriction triggers its own message when a member exceeds the hours set on their profile.
• Certain visa types can be configured as exceptions to the fatigue policy. When a visa type is excepted, the fatigue policy will not trigger for members holding that visa.

Where to view the fatigue policy and related settings

• Fatigue policy location: Masters > Allocations Master > Member fatigue Management.
  • Use the Edit action to view the full policy details.
• Member profile working-hours limit: check the member’s profile for the working hours value that the system uses to generate visa/working-hours restriction messages.

Steps to verify why fatigue policy did not trigger

1. Confirm the member’s visa type:
   • Check the member’s profile to see which visa is assigned.
2. Check whether that visa type is marked as an exception to the fatigue policy:
   • Review the fatigue policy configuration in Masters > Allocations Master > Member fatigue Management and confirm any visa exceptions.
3. Review the member’s working-hours limit on their profile:
   • If the system shows a visa/working-hours restriction message, that message originates from the working-hours value on the member’s profile (not from the fatigue policy).
4. Compare the booked hours to both:
   • Weekly fatigue limit (e.g., 38 hours/week excluding sleep‑overs).
   • Fortnight or profile working-hours value (e.g., the working-hours limit shown on the member profile).

Common indicators and interpretation

• If the member is on a visa that is excepted from the fatigue rule, the fatigue policy will not trigger even if weekly hours exceed the fatigue limit.
• If you receive a visa/working-hours restriction message, it is caused by the working-hours limit on the member profile rather than the fatigue policy.
• If a member’s profile shows an effectively “unlimited” working-hours setting, you may be able to change their working-hours number without the fatigue policy blocking additional hours—still consider internal policy decisions before making changes.

Troubleshooting checklist

• Verify visa type and whether that visa is excluded from fatigue enforcement.
• Open the fatigue policy in Masters > Allocations Master > Member fatigue Management and use Edit to view details.
• Check the member’s profile working-hours limit that produces visa-related messages.
• Discuss any changes to a member’s working-hours limits with your internal management team before updating the profile.

Conclusion The fatigue policy may not trigger when a member’s hours exceed the weekly limit because the member’s visa type can be configured as an exception to the fatigue rule. Distinguish between fatigue-policy enforcement and visa/working-hours profile limits: visa-related messages come from the member profile working-hours limit, while fatigue-policy rules (and any visa exceptions) are configured under Member fatigue Management.