Skip to content
  • There are no suggestions because the search field is empty.

Troubleshooting Timesheet Submission Issues: Common Causes and Solutions

Troubleshooting Timesheet Submission Issues

Summary: This article provides guidance on what to do if a member is unable to submit their timesheet, including common causes and solutions.

Common Issues with Timesheet Submission

  1. Pending Timesheet Not Visible

    • Members may see a notification indicating a pending timesheet, but when they click on it, no timesheet appears. This issue has been reported by multiple members.

  2. App or Device Issues

    • If a member's device turns off unexpectedly while attempting to submit a timesheet, it may not register in the system. In such cases, members should check their app to see if the timesheet is still available for submission.

  3. Digital Timesheet Settings

    • If digital timesheets are not enabled for a specific client, members will need to submit manual timesheets instead. Ensure that the setting for "Enable system-generated digital timesheets for location" is turned on in the client management settings.

Steps to Resolve Submission Issues

  1. Check App Status

    • Members should log out of the app and log back in to refresh their session. This can help in cases where the app is not displaying the most current information.

  2. Enable Digital Timesheets

    • If the digital timesheet option is turned off, it must be enabled in the client management settings. This allows members to submit their timesheets digitally without issues.

  3. Manual Submission as a Backup

    • If members are unable to submit their timesheets through the app, they can use a paper timesheet as a temporary solution. They can print, sign, and upload a photo of the completed timesheet to submit it.

  4. Contact Support for Assistance

    • If the issue persists after trying the above steps, members should contact support for further assistance. Providing details such as the shift worked and any error messages encountered can help expedite the resolution process.

Conclusion

If a member is unable to submit their timesheet, it is essential to check for common issues such as app status and digital timesheet settings. Following the outlined steps can help resolve the problem efficiently. For ongoing issues, reaching out to support with specific details will ensure timely assistance.