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Processing/Confirming Shifts

In the next screen, you need to set your parameters to ensure that shifts for the current payroll processing week appear

From Date:                     Automatically is set to the first day of the current pay week

To Date:                          Automatic set to the day before you sign in. This needs to be changed to the week ending date of the pay week you wish to process

Member Selection:       Ensure this is set to All

Client Group Selection:  Will allow you to only see the clients assoicated with that client group to comfirm together

Screen Options:        Select one of the ones below

Members shifts per client 

Choosing this option will group all shifts worked by a member for each client location.  Meaning the system will show a single entry for each client location the Member attended shifts within the time period applied.  

Shifts will appear like this 




All shifts per member 

Choosing this option will group all shifts a member has worked across all client locations. Meaning a single validation screen will pull all shifts that the member worked within the time period applied regardless of the client location.  

 The image below shows all Members who worked during the period applied as a single row. 

  

Member shifts per award 

Choosing this option will group all shifts a member has worked by the award. Meaning a single validation screen could have multiple client locations if they have the same award 

  It will look like this

How to Remind Members to submit timesheets if they have not accepted

1. Select the date range the Pending Timesheet options

2. Select All then Select "Send Selected Emails" or "Send Select SMS"

Default email - Contact Members

Please note that you can tailer the templates from the "Set Email Protcols" as well you can select "Include Shift Details" in the template.

To send, follow the screenshots below

If you would like to export out pending timesheets list to send to your allocations team you can select all and then Select Export to PDF or Excel and send to them

Columns in both exports for the pending approvals are listed below

  • Timesheet Number - Empty
  • Member Name
  • Member ID
  • Member Mobile Number
  • Member Email
  • Service and Delivery
  • Shift Date
  • Type
  • Start and End

PDF Template-

Excel Template - 

 

How to Remind Clients to approve unapproved timesheets if they are pending

1. Select the date range and then select the Pending Approvals options

2. Ensure your email template is configured correctly. Just like pending timesheets, you have the same functionality to export reports and contact users. If 

If you would like to export out pending timesheets list to send to your allocations team you can select all and then Select Export to PDF or Excel and send to them

Columns in both exports for the pending approvals are listed below

  • Timesheet Number
  • Member Name
  • Member ID
  • Member Mobile Number
  • Member Email
  • Service and Delivery
  • Shift Date
  • Type
  • Start and End

PDF Format -

Excel Format - 

 

Exporting Booked Shifts

There is an option to export out booked shifts for a report of all pending timesheets 

 

This report will is show below.

The columns are shown below

  • First Name

  • Last Name

  • ID

  • Service Location

  • Delivery Location

  • Qualification

  • Shift Date

  • Start Time

  • End Time

  • Shift Hours

  • Docket Number

  • Discrepancy Notes

  • Client Notes

  • Shift Status

Confirming Shifts

Once you have set your parameters, to move to the validation screen, please click "Process Booked Shifts".

The shifts then appear in an excel-like spreadsheet

 

The shifts are automatically grouped by their Verification Status and are listed alphabetically ( by first name ) within the groups

All Submitted     -         means all timesheets for all shifts have been submitted by the member

Few Submitted    -      means some timesheets for some shifts have been submitted by the member

No Submissions   -      means no timesheets for any shifts have been submitted by the member

Helpful Tip: All of the columns in this screen can be filtered. This allows you to verify a particular member or by status or by qualification etc. You are able to do this by dragging to the top section

Overview of the Confirming Shift Screen

Below is a screenshot and below explains all the buttons that are available

Refresh This will refresh and reload the screen
Review and Validate Shifts This will allow you to verify the shifts
Bulk Auto Process Shifts (Add on Feature) This runs the Bulk Payroll Process
Member Details This will take you to the Members Card to make any changes
Client Details This will take you to Client Card to make any changes
Rate Chart This will take you to the rates section to review and update as required
Award Details This will take you to the award section
Unlock All Shifts This will unlock the shifts - You will be removed from any logged on shifts - This is great to do at the end of every shift to make sure you are not locked in a shift
Shifts Missing Paylevel Report

This is where you can see all members pending confirmation you can audit and update to prevent any stucks in your payroll so this is great to do prior to beginingand correct if required.

Payroll Logs(Apart of Add on Features) This will show the prior bulk payroll logs completed prior to redownload the reports etc.
Close This will close out of this screen.

 


To verify, you can either double click on the member name or select

The validation screen then comes up and lists all the shifts for the selected member

The detail in the top half of the screen is collected from the Allocations screen. This displays the shift as booked.

This detail is then repeated in the bottom half of the screen but anything in this half of the screen can be edited during verification.

Overview Process

Options Available

Whilst confirming shifts you are able to access this other quick actions

Track Docket This allows you to track the docket eg find a timesheet and understand where that shift is located or part processed within the system
Review Summary This will show you a review of all shifts within the section.
View Rates This will take to directly to the rates to review and verify why that rate is coming
View Awards This will link to the awards for your to review and make changes
Member Card This will take you to the member profiles to make some changes
Client Card This will show you the clients card profile
Refresh This will refresh and remove any changes you have made and revert to the oringal submissions
Exit This will close this screen and return you to the list of shifts/members to confirm

 

To verify the shift, click on the timesheet number to view the timesheet and then compare this to the actual booking.

If the timesheet submitted by the member differs from what is booked, the component of the shift that is different is highlighted in red text.

We can see in the above image that the Travel column has 28kms in there whereas the shift was booked with none.

To enlarge the timesheet please click the plus maginfied glass and it will open in paiint.

.

 

Please note: If you change anything in the bottom half of the screen, you must select Confirm Shift Changes ( located in the middle of the screen to save these changes and they will be reflected in orange.

 

What to check during verification:

·       Timesheet number entered matches the number in the image

·       Client is correct

·       Delivery Location is entered ( if required )

·       Qualification is correct

·       Expertise is entered ( if required )

·       Shift Day / Date are correct

·       PH ( Yes or No )

·       Shift type is correct

·       Start / End and break are correct

·       Pay and Invoice rates are correct ( system will allow $0.00 pay and invoice )

·       Pay and Invoice allowances are correct

If pay and invoice rates are missing, you will see the below on the verification screen

You will need to ensure these are corrected prior to proceeding.

Processing the Award

To Process the award to ensure shifts are split correct and overtime is calculated if required ensure to select "Process Award Condition and Overtime" and this will make nessacary changes inline with your conditions

Adding/Confirming Travel

If you need to add in or the member has added Travel Allowance for KM travelled, please select Travel Allowance - Please note this will be in orange if there is travel added via the timesheet:

This button is located to the far right of the Confirm Shift Changes button

The amount of kms travelled in the Total Distance box, navigate down to the Travel Claim section, select the Unit value, enter the pay rate and enter the invoice rate. Once you have entered everything, select  this button to save

Once you click confirm it will be added to the allowance section

Adding an Allowance

If you require to add an allowance you are able to select in the box and free type

Ensure to click confirm pay allowance

If you would like to charge this to the client, you can right-click and state "Copy to Invoice" or “ Copy All to Invoice," and this will add accordingly - make sure to click confirm. This will then not stay orange letting you know the change has saved

Once you have viewed all of the shifts for this member, you can use the "Review Summary" to see an overview

Final Confirmation

Once you have made any necessary changes and you are happy to proceed, you select whether you would like to pay only, invoice only or complete both!

This is located down the bottom of the screen and is in the middle.

Once selected, the pay and invoice values will be calculated and saved for later processing during the pay and invoice runs. You will also be returned to the front ( excel like ) screen.

NB: There are two other validate options, these are used if you want to pay only and not invoice or conversely, invoice only and not pay.

Pay only option is located to the left of the PAY / INVOICE button and the invoice only is located to the right of this button. Selecting any of these will also return you to the front screen.

Located just above the PAY / INVOICE button are some notes fields, these are:

 

Name

Purpose 

Allocation Finance Notes

This field will display any finance notes entered against the shift (Red fill )

Member Timesheet Notes

This field will display any notes entered by the member whilst submitting their timesheet ( Yellow fill )

Client Timesheet Notes

This field will display any notes entered by the client whilst submitting an electronic timesheet ( if applicable )

Member Payroll Instructions

This field will display any notes that have been permanently placed against a member ( ie watch break times, always claims no break )

Client Payroll Instructions

This field will display any notes that have been permanently placed against the client ( ie mandatory 30min break for every shift over 6 hours )

 

Notes in these fields should be read during verification of the shift/s

Quick Shift Options

There are several quick shift options that can be used during the verification process. These can be accessed by right-clicking on the shift.

 
 

Name

Purpose 

Apply Timesheet Discrepancy Change

If the Member has submitted a different time from your booking, please click this link to manually update it. Please note that in VX and above, this is no longer required, and the approved timesheet will automatically apply the changes.

Set or Reset Public Holiday

It means if the public holiday was not set and shift was booked before the public holiday was added, then we can apply the public holiday rates by clicking on this and vice versa - if we have to take out the public holiday

Add Verification Notes

Insert notes that are relevant as to why a shift has been verified, which will transfer through to Payroll Process

Eg: no break time taken as per xxx at the facility – MM

Query Shift

Insert notes regarding a query you may have with the shift Eg: to confirm end time with facility – MM

NB: shifts that are at query status are not processed in any payroll run until it is validated

This will create a separate line for that member and show query shift.

Remove Query Shift

This will remove the query shift, which you would use once the query is completed. You can then push it through to payroll.

Discard Shift Permanently

If you do not need to process the shift at all

  • Whole Shift

  • Pay Only Portion

  • Invoice Only Portion

This will delete it Permanently so only do this if you are 100% sure

Discard Shift Temporarily

If you select this - it will discard the shift from the confirming screen so you can process everything else forward and come back to that later

Clear Submitted Timesheet Details

This is used if you wish to clear the submitted timesheet to allow another timesheet to be uploaded against the shift.

NB: this action reverts the shift back to booked status and reappears on the member’s app

Swap Timesheet Details

This is used if a member uploads the wrong photo against the wrong shift. Using this allows you to swap the incorrect photo to the correct shift