Processing Single Touch Payroll (STP)

Single Touch Payroll Process Run:

Step 1: Select Period Ending Date for STP Submission. Tick Declarations and then Next.
Step 2: Click in Order from 1-6 to follow the process

Step 3: Submit validated files to SSP for ATO submission.

FAQ

How long does it take to get a transmission status back?

After you send your STP files and the Message Status shows "QUEUED," it might take up to 7 days for the ATO to reply.

Do I need to keep checking for updates?

No, you don't have to keep checking manually. The response will be sent to your email address. Once you receive the email notification, you can log in and check the response. Avoid frequent manual checks if you haven't received the email yet, as it uses data unnecessarily.

Final Step: Poll ATO Response for Submission Finalization

After receiving any error details, follow these steps:

1. If errors relate to missing employee information, fix the errors or contact Entire OnHire for assistance.
  1. To understand errors in-depth - Possible STP Errors and Solutions
2. Return to Step 2 for ATO File generation and validation.

Continue the file submission process until you receive a "Files Transmission Successful" status.

Feel free to contact our support team at support@xeople.com for any assistance with STP.

This simplified explanation should help your clients better understand Single Touch Payroll and the process involved.