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Order Response/Fulfillment Report

urpose

The Order Response / Fulfillment Report provides visibility into how efficiently client shift requests (orders) are being actioned and fulfilled within a selected time frame.
It allows administrators to monitor the timeliness of responses to client orders, measure fulfilment rates, and identify any delays or unfulfilled requests based on location, service site, or order type.

Filter Fields

Field Description
Group Name Allows selection of a specific business group or team for which the report should be generated. Useful for multi-branch or departmental operations.
Admin Location (Mandatory) Defines the administrative or regional office responsible for processing the client orders. This field is required to ensure results are filtered correctly by location.
Service Location Filters the report by specific client site or service facility where the shifts were requested. Optional filter for more granular analysis.
Status Specifies which order statuses to include in the report. Typical statuses include:
- Client Withdrawn
- Shift Booked
- Shift Cancelled
- Shift Unfilled
- TimesheetSubmitted
Multiple statuses can be selected simultaneously.
Order Responded Within Measures the response time for each client order. Enables filtering of orders based on how quickly they were actioned (e.g. within 15 mins, 30 mins, 1 hour, etc.). Useful for SLA and performance reporting.
Month, Year (Mandatory) Defines the time period for the report. The example shows “October 2025,” meaning the report will analyse all orders received and processed during that month.

Buttons

Button Description
Generate Report Runs the report using the selected filters and displays fulfilment and response time data.
Close Exits the report window without generating results.

Report Output Overview

Once generated, the report typically displays:

  • Total number of client orders received,

  • Response time statistics (how quickly orders were acknowledged or filled),

  • Fulfilment status (booked, unfilled, withdrawn, cancelled), and

  • Performance percentages (e.g. orders filled within SLA, average response time per admin location).

Use Cases

  • Operations Managers: Monitor how efficiently the team is responding to client orders.

  • Admin & Scheduling Teams: Identify bottlenecks in the order fulfilment process.

  • Account Managers: Review client-specific performance metrics to maintain SLA compliance.

  • Leadership & Reporting: Use results for monthly KPI and productivity reporting.

 

Access- Reports > Management > Order Response/Fulfillment Report

Select your filter then generate the report
It will load the following.- the two screenshots are different clients reports 
 

Column Description
Client Name Displays the name of the client or facility that requested the shift (e.g. DAISY DOMS AGED CARE MELBOURNE).
Qualification The qualification of the staff member assigned (e.g. RN, EN, PCA, AIN). This helps identify response patterns by qualification type.
Shift Date The scheduled date of the shift.
Shift Indicates the shift category, such as AM (morning), PM (afternoon), or NS (night shift).
Within 1 min / Within 1 to 5 min / Within 6 to 10 min / Within 11 to 20 min / Within 21 to 40 min / More than 40 min These columns categorise how quickly each order was responded to. The time difference is calculated between when the client created the shift and when the admin fulfilled or booked it. A time stamp appears in the relevant column (e.g. “00:01:28” indicates a 1 minute, 28 second response).
Fulfilment Timeframe (hh:mm:ss) The total time (in hours, minutes, and seconds) taken to fulfil the shift request from its initial creation until completion. This column provides the exact fulfilment duration.

Additional Details

Field Description
Printed On / Printed By Displays the date, time, and user who generated the report for auditing purposes.
Page Number Shows the current page of the report (e.g. Page 6 of 12).

Key Insights

  • Response Time Columns: Provide a breakdown of how quickly the team responds to client orders. Faster response times reflect higher service efficiency.

  • Fulfilment Timeframe: Helps measure total turnaround time, which includes both response and confirmation delays.

  • Shift Status Grouping: Enables comparison between how quickly shifts are booked versus how long it takes for timesheets to be submitted post-shift.

  • Patterns by Qualification: Teams can identify whether some qualifications (e.g. RNs) experience slower fulfilment due to availability or scheduling load.