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Invoiced/UnInvoiced Status Details

The Invoiced/UnInvoiced Status Details report shows comparison figures of the following information within the selected date range.

 

The Invoiced/Uninvoiced Status Details report shows comparison figures of the following information within the selected date range:

Column Description
Requested Total number of shifts requested by the client during the selected period.
Booked Number of shifts successfully filled and confirmed with a staff member.
Cancelled Number of shifts cancelled by the client before being filled.
Client Withdraw Number of shifts withdrawn by the client after being requested but before being booked.
Unfilled Number of shift requests that remained unfilled (no staff assigned).
Filled % The percentage of requested shifts that were successfully filled. Calculated as (Booked ÷ Requested) × 100.
Invoiced Amount Total value of booked shifts that have been invoiced to the client.
Uninvoiced Amount Total value of booked shifts that have not yet been invoiced.
Total Amount Combined total of invoiced and uninvoiced amounts for the client.


The is two report options available that provide different data sets:

Summary- Totals as per Service location

Details – Totals as per Service location & Qualification

Authorised Users can access the report by selecting:

Reports > Management > Invoice/Uninvoiced Status Details

 

You then need to enter the date, select a group name (optional), and generate the report on Summay or Details.
 

 

Summary Format Report Overview

The report is grouped by service location (client or facility) and outlines:

  • How many shifts were requested, booked, cancelled, withdrawn, or left unfilled,

  • The percentage of shifts successfully filled, and

  • The invoiced versus uninvoiced dollar amounts for the period.

Column Breakdown

Column Description
Requested Total number of shifts requested by the client during the selected period.
Booked Number of shifts successfully filled and confirmed with a staff member.
Cancelled Number of shifts cancelled by the client before being filled.
Client Withdraw Number of shifts withdrawn by the client after being requested but before being booked.
Unfilled Number of shift requests that remained unfilled (no staff assigned).
Filled % The percentage of requested shifts that were successfully filled. Calculated as (Booked ÷ Requested) × 100.
Invoiced Amount Total value of booked shifts that have been invoiced to the client.
Uninvoiced Amount Total value of booked shifts that have not yet been invoiced.
Total Amount Combined total of invoiced and uninvoiced amounts for the client.
 

Insights

  • A 100% Filled % indicates strong workforce fulfilment for that client (all requested shifts were filled).

  • A lower Filled % suggests possible workforce shortages or cancellations.

  • The Invoiced vs. Uninvoiced amounts help track billing progress — identifying which filled shifts are yet to be invoiced.

Use Cases

  • Operations Teams: Monitor shift fill rates to identify underperforming locations.

  • Finance Teams: Verify billing readiness and ensure all filled shifts are invoiced.

 

Details Format Report Grouping

The report displays data in two hierarchical levels:

  1. Client Level – Groups all shift data by client or service location.

  2. Qualification Level – Breaks down each client’s totals by the qualifications used to fill those shifts (e.g. EN, RN, PCA, AIN, Midwife, etc.).

This structure provides a clear view of which qualifications were used most frequently and how effectively they were rostered and billed.

Key Insights

  • The Filled % metric highlights qualification-based fulfilment efficiency — showing which roles have consistent coverage and which may require additional staffing.

  • Unfilled and Withdrawn counts can identify shortages or cancellations for specific qualifications.

  • Invoiced and Uninvoiced values assist finance teams in tracking pending billing for each qualification type.

Use Cases

  • Operations Teams: Evaluate workforce allocation and identify underfilled qualifications.

  • Finance Teams: Track billing completion by qualification and ensure all eligible shifts are invoiced.

  • Client Management: Analyse fulfilment performance for key client contracts segmented by staff qualification.

  • Workforce Planning: Identify qualification areas with recurring unfilled shifts to adjust recruitment or training efforts.