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How to Resolve STP Passport Errors and Process Payroll Successfully

Summary: This article addresses the process for proceeding with a new payroll when encountering an STP error.

Understanding STP Errors

When processing Single Touch Payroll (STP), you may encounter errors related to member information, particularly if the system incorrectly assumes a member requires a visa based on their passport country.

Steps to Proceed with Payroll Despite STP Errors

If you face an STP error, follow these steps to resolve the issue and proceed with the payroll:

  1. Change Member's Passport Country:

    • Temporarily change the member's passport country to a fictitious one in the system. This adjustment can help bypass the error during the STP process.

  2. Complete the STP Process:

    • Proceed with the STP submission as usual after making the temporary change.

  3. Update Member Profile:

    • After successfully completing the STP process, terminate the member's profile.
    • Create a new profile for the member, ensuring it accurately reflects their status as an Australian citizen.

Conclusion

By following these steps, you can effectively manage STP errors and continue with your payroll processing. If you require further assistance, do not hesitate to seek help from support.