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Child Support – Simple Setup & Reporting Guide (Entire OnHire)

A clear, step-by-step FAQ for configuring Child Support Deductions & Garnishees in payroll.

1. How do I set up Child Support Deductions or Garnishees in Entire OnHire?

  1. Go to Master → Payroll → Additions Deductions

  2. Add or edit the relevant deduction

  3. Select the correct option:

    • Child Support Deduction → standard child support deduction

    • Child Support Garnishee → Section 72A Garnishee Notice

  4. Save your changes

Choosing the correct checkbox ensures the system knows which type of deduction you are using.

2. Do I need to report Child Support through STP?

Standard Child Support Deduction

✔ Reported through STP Phase 2
✔ Tick Child Support Deduction

Child Support Garnishee (72A)

✔ Optional to report under STP Phase 2
If you choose to report:

  • Tick Child Support Garnishee

  • Complete mapping (see FAQ 3)

Regardless of whether you report through STP,
➡ You must still pay the garnishee amounts to the Child Support Registrar by the date on your notice.

3. How do I map Child Support for STP reporting?

  1. Go to STP → Allowances Mapping

  2. Find your Child Support Deduction or Garnishee

  3. Map to the correct ATO code:

    • Child Support Garnishee → Code “G”

    • Child Support Deduction → mapped to the standard deduction category

Correct mapping prevents STP validation errors.

4. What happens if I don’t tick the Child Support Deduction or Garnishee box?

If the box is not ticked, the system will not report the deduction as Child Support via STP.

This may result in:

  • Incorrect or missing STP reporting

  • Needing to notify the Child Support Registrar separately

Always select the correct option to ensure accurate reporting.

5. What if I see an STP error saying: “Allowances pending mapping with ATO codes”?

This means one or more deductions have not been mapped to the correct ATO code.

To fix it:

  • Go to STP → Allowances Mapping

  • Update the mapping for any items showing as pending

You can follow the step-by-step guide here:
How to map allowances if you are getting the STP mapping error

6. How do I know if my setup is correct?

Your Child Support setup is correct if:

  • You ticked Child Support Deduction or Child Support Garnishee appropriately

  • The deduction appears correctly in STP Allowances Mapping

  • No mapping errors appear in STP

  • Deductions process correctly in payroll

If unsure, you can send a screenshot to our support team for review.

7. Who can help if I’m not sure or want a quick check?

You can email support@xeople.com with:

  • A screenshot of your Additions/Deductions settings

  • A screenshot of your STP Allowances Mapping

Our team will confirm if everything is compliant and set up correctly.

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